143B-181.21. State/Regional Long-Term Care Ombudsman; resolution of complaints.
(a) Following receipt of a complaint, the State or Regional Ombudsman shall attempt to resolve the complaint using, whenever possible, informal techniques of mediation, conciliation, and persuasion.
(b) Complaints or conditions adversely affecting residents of long-term care facilities that cannot be resolved in the manner described in subsection (a) of this section shall be referred by the State or Regional Ombudsman to the appropriate licensure agency pursuant to G.S. 131E-100 through 110 and Part 1 of Article 1 of Chapter 131D of the General Statutes. (1989, c. 403, s. 1; 2009-462, s. 4(n); 2015-220, s. 2.)
Structure North Carolina General Statutes
North Carolina General Statutes
Chapter 143B - Executive Organization Act of 1973
Article 3 - Department of Health and Human Services.
§ 143B-136.1 - Department of Health and Human Services - creation.
§ 143B-137.1 - Department of Health and Human Services - duties.
§ 143B-138.1 - Department of Health and Human Services functions and organization.
§ 143B-139 - Department of Health and Human Services - head.
§ 143B-139.3 - Department of Health and Human Services - authority to contract with other entities.
§ 143B-139.3A - Contracts with nonprofit grantees.
§ 143B-139.4C - Office of Rural Health; administration of loan repayment programs.
§ 143B-139.5B - Department of Health and Human Services - provision for joint training.
§ 143B-139.6 - Confidentiality of records.
§ 143B-139.6A - Secretary's responsibilities regarding availability of early intervention services.
§ 143B-139.6C - Cooling-off period for certain Department employees.
§ 143B-139.7 - Consolidated county human services funding.
§ 143B-146.1 - Mission of schools; definitions.
§ 143B-146.2 - School-Based Management and Accountability Program in residential schools.
§ 143B-146.3 - Annual performance goals.
§ 143B-146.5 - Identification of low-performing schools.
§ 143B-146.6 - Assistance teams; review by State Board.
§ 143B-146.7 - Consequences for personnel at low-performing schools.
§ 143B-146.9 - Assessment teams.
§ 143B-146.10 - Development of performance standards and criteria for certificated personnel.
§ 143B-146.11 - School calendar.
§ 143B-146.13 - School technology plan.
§ 143B-146.14 - Dispute resolution; appeals to Secretary.
§ 143B-146.15 - Duty to report certain acts to law enforcement.
§ 143B-146.16 - Residential school personnel criminal history checks.
§ 143B-146.21 - Policies, reports, and other miscellaneous provisions.
§ 143B-150.1 - Use of funds for North Carolina Child Treatment Program.
§ 143B-150.5 - Family Preservation Services Program established; purpose.
§ 143B-150.6 - Program services; eligibility; grants for local projects; fund transfers.
§ 143B-152.10 - Family Resource Center Grant Program; creation; purpose; intent.
§ 143B-152.11 - Administration of program.
§ 143B-152.12 - Eligible applicantsapplications for grants.
§ 143B-152.13 - Grants review and selection.
§ 143B-152.14 - Cooperation of State and local agencies[Effective until January 1, 2023]
§ 143B-152.15 - Program evaluation; reporting requirements.
§ 143B-153 - Social Services Commission creation, powers and duties[Effective until January 1, 2023]
§ 143B-154 - Social Services Commission - members; selection; quorum; compensation.
§ 143B-155 - Social Services Commission - regular and special meetings.
§ 143B-156 - Social Services Commission - officers.
§ 143B-157 - Commission for the Blind creation, powers and duties.
§ 143B-158 - Commission for the Blind.
§ 143B-159 - Commission for the Blind - regular and special meetings.
§ 143B-160 - Commission for the Blind - officers.
§ 143B-163 - Consumer and Advocacy Advisory Committee for the Blind - creation, powers and duties.
§ 143B-165 - North Carolina Medical Care Commission - creation, powers and duties.
§ 143B-166 - North Carolina Medical Care Commission members; selection; quorum; compensation.
§ 143B-167 - North Carolina Medical Care Commission - regular and special meetings.
§ 143B-168 - North Carolina Medical Care Commission - officers.
§ 143B-168.3 - Child Care Commission - powers and duties.
§ 143B-168.4 - Child Care Commission members; selection; quorum.
§ 143B-168.5 - Child Care special unit.
§ 143B-168.10 - Early childhood initiatives; findings.
§ 143B-168.10A - NC Pre-K Reports.
§ 143B-168.10C - Adjustments to NC Prekindergarten Program Funds.
§ 143B-168.10F - Information on NC Pre-K school options.
§ 143B-168.11 - Early childhood initiatives; purpose; definitions.
§ 143B-168.12 - North Carolina Partnership for Children, Inc.; conditions.
§ 143B-168.13 - Implementation of program; duties of Department and Secretary.
§ 143B-168.14 - Local partnerships; conditions.
§ 143B-168.15 - Use of State funds.
§ 143B-168.16 - Home-centered services; consent.
§ 143B-168.25 - Child care funds matching requirements.
§ 143B-168.26 - Child care revolving loan.
§ 143B-177 - Council on Developmental Disabilities - creation, powers and duties.
§ 143B-178 - Council on Developmental Disabilities - definitions.
§ 143B-180 - Governor's Advisory Council on Aging - creation, powers and duties.
§ 143B-181 - Governor's Advisory Council on Aging members; selection; quorum; compensation.
§ 143B-181.1 - Division of Aging creation, powers and duties.
§ 143B-181.1B - Division as clearinghouse for information; agencies to provide information.
§ 143B-181.2 - Assistant Secretary for Aging - appointment and duties.
§ 143B-181.3 - Older adults - findings; policy.
§ 143B-181.4 - Responsibility for policy.
§ 143B-181.5 - Long-term services and supports - findings.
§ 143B-181.6 - Purpose and intent.
§ 143B-181.15 - Long-Term Care Ombudsman Program/Office; policy.
§ 143B-181.16 - Long-Term Care Ombudsman Program/Office; definition.
§ 143B-181.17 - Office of State Long-Term Care Ombudsman Program/Office; establishment.
§ 143B-181.18 - Office of State Long-Term Care Ombudsman Program/State Ombudsman duties.
§ 143B-181.19 - Office of Regional Long-Term Care Ombudsman; Regional Ombudsman; duties.
§ 143B-181.21 - State/Regional Long-Term Care Ombudsman; resolution of complaints.
§ 143B-181.22 - State/Regional Long-Term Care Ombudsman; confidentiality.
§ 143B-181.23 - State/Regional Long-Term Care Ombudsman; prohibition of retaliation.
§ 143B-181.24 - Office of State/Regional Long-Term Care Ombudsman; immunity from liability.
§ 143B-181.25 - Office of State/Regional Long-Term Care Ombudsman; penalty for willful interference.
§ 143B-181.55 - Creation, membership, meetings, organization, and adoption of measures.
§ 143B-216.31 - Council for the Deaf and the Hard of Hearing creation and duties.
§ 143B-216.32 - Council for the Deaf and the Hard of Hearing membership; quorum; compensation.
§ 143B-216.50 - Department of Health and Human Services; office of the Internal Auditor.
§ 143B-216.60 - The Justus-Warren Heart Disease and Stroke Prevention Task Force.
§ 143B-216.65 - North Carolina Brain Injury Advisory Council - creation and duties.
§ 143B-216.66 - North Carolina Brain Injury Advisory Council membership; quorum; compensation.
§ 143B-216.70 - Office of Policy and Planning.
§ 143B-216.72A - Recodified as G.S143B-472.121 through 143B-472.123 by Session Laws 2009-446, s2(a).
§ 143B-216.72B - Recodified as G.S143B-472.121 through 143B-472.123 by Session Laws 2009-446, s2(a).
§ 143B-216.72C - Recodified as G.S143B-472.121 through 143B-472.123 by Session Laws 2009-446, s2(a).
§ 143B-216.80 - Division of Health Benefits creation and organization.