Texas Statutes
Subchapter E. Public Access and Information; Complaint Procedures
Section 801.209. Requirements for Certain Complaints

Sec. 801.209. REQUIREMENTS FOR CERTAIN COMPLAINTS. (a) In this section:
(1) "Anonymous complaint" means a complaint that lacks sufficient information to identify the source or the name of the person who filed the complaint.
(2) "Insurance professional" means a person licensed under Title 13, Insurance Code.
(3) "Insurer" means an insurance company or other entity authorized to engage in the business of insurance under Title 6, Insurance Code.
(b) The board may not accept anonymous complaints.
(c) Notwithstanding any confidentiality requirements under Chapter 552, Government Code, or this chapter, a complaint filed with the board against a license holder by a pharmaceutical company or by an insurance professional or insurer relating to insurance covering veterinary services must include the name and address of the pharmaceutical company, insurance professional, or insurer filing the complaint. Not later than the 15th day after the date the complaint is filed with the board, the board shall notify the license holder who is the subject of the complaint of the name and address of the pharmaceutical company, insurance professional, or insurer who filed the complaint, unless the notice would jeopardize an investigation.
Added by Acts 2017, 85th Leg., R.S., Ch. 536 (S.B. 319), Sec. 13, eff. September 1, 2017.

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