Sec. 17.010. DISASTER BILLING AWARENESS. The commission in cooperation with the Texas Division of Emergency Management shall:
(1) promote public awareness of bill payment assistance available during a disaster for electric, water, and wastewater services, including assistance for consumers on level billing plans; and
(2) provide the public with information about billing practices during a disaster to ensure that consumers of electric, water, and wastewater services have an adequate understanding of their rights.
Added by Acts 2019, 86th Leg., R.S., Ch. 285 (H.B. 2320), Sec. 2, eff. September 1, 2019.
Structure Texas Statutes
Title 2 - Public Utility Regulatory Act
Subtitle A - Provisions Applicable to All Utilities
Chapter 17 - Customer Protection
Subchapter A. General Provisions
Section 17.001. Customer Protection Policy
Section 17.003. Customer Awareness
Section 17.004. Customer Protection Standards
Section 17.005. Protections for Customers of Municipally Owned Utilities
Section 17.006. Protections for Customers of Electric Cooperatives
Section 17.007. Identification Process for Customer Service Benefits
Section 17.008. Protection of Residential Electric Service Applicants and Customers
Section 17.009. Protection of Residential Telephone Service Applicants and Customers