Texas Statutes
Subtitle A - Provisions Applicable to All Utilities
Chapter 17 - Customer Protection

Subchapter A. General Provisions

Section 17.001. Customer Protection Policy - Sec. 17.001. CUSTOMER PROTECTION POLICY. (a) The legislature finds that...

Section 17.002. Definitions - Sec. 17.002. DEFINITIONS. In this chapter: (1) "Billing agent" means...

Section 17.003. Customer Awareness - Sec. 17.003. CUSTOMER AWARENESS. (a) The commission shall promote public...

Section 17.004. Customer Protection Standards - Sec. 17.004. CUSTOMER PROTECTION STANDARDS. (a) All buyers of telecommunications...

Section 17.005. Protections for Customers of Municipally Owned Utilities - Sec. 17.005. PROTECTIONS FOR CUSTOMERS OF MUNICIPALLY OWNED UTILITIES. (a)...

Section 17.006. Protections for Customers of Electric Cooperatives - Sec. 17.006. PROTECTIONS FOR CUSTOMERS OF ELECTRIC COOPERATIVES. (a) An...

Section 17.007. Identification Process for Customer Service Benefits - Sec. 17.007. IDENTIFICATION PROCESS FOR CUSTOMER SERVICE BENEFITS. (a) The...

Section 17.008. Protection of Residential Electric Service Applicants and Customers - Sec. 17.008. PROTECTION OF RESIDENTIAL ELECTRIC SERVICE APPLICANTS AND CUSTOMERS....

Section 17.009. Protection of Residential Telephone Service Applicants and Customers - Sec. 17.009. PROTECTION OF RESIDENTIAL TELEPHONE SERVICE APPLICANTS AND CUSTOMERS....

Section 17.010. Disaster Billing Awareness - Sec. 17.010. DISASTER BILLING AWARENESS. The commission in cooperation with...

Subchapter B. Certification, Registration, and Reporting Requirements

Section 17.051. Adoption of Rules - Sec. 17.051. ADOPTION OF RULES. (a) The commission shall adopt...

Section 17.052. Scope of Rules - Sec. 17.052. SCOPE OF RULES. The commission may adopt and...

Section 17.053. Reports - Sec. 17.053. REPORTS. The commission may require a telecommunications service...

Subchapter C. Customer's Right to Choice

Section 17.101. Policy - Sec. 17.101. POLICY. It is the policy of this state...

Section 17.102. Rules Relating to Choice - Sec. 17.102. RULES RELATING TO CHOICE. The commission shall adopt...

Subchapter D. Protection Against Unauthorized Charges

Section 17.151. Requirements for Submitting Charges - Sec. 17.151. REQUIREMENTS FOR SUBMITTING CHARGES. (a) A service provider,...

Section 17.152. Responsibilities of Billing Utility - Sec. 17.152. RESPONSIBILITIES OF BILLING UTILITY. (a) If a customer's...

Section 17.153. Records of Disputed Charges - Sec. 17.153. RECORDS OF DISPUTED CHARGES. (a) Every service provider...

Section 17.154. Notice - Sec. 17.154. NOTICE. (a) A billing utility shall provide notice...

Section 17.155. Providing Copy of Records - Sec. 17.155. PROVIDING COPY OF RECORDS. A billing utility shall...

Section 17.156. Violations - Sec. 17.156. VIOLATIONS. (a) If the commission finds that a...

Section 17.157. Disputes - Sec. 17.157. DISPUTES. (a) The commission may resolve disputes between...

Section 17.158. Consistency With Federal Law - Sec. 17.158. CONSISTENCY WITH FEDERAL LAW. Rules adopted by the...

Subchapter E. Protection Against Utility Service Disconnection

Section 17.201. Definition - Sec. 17.201. DEFINITION. In this subchapter, "nonsubmetered master metered multifamily...

Section 17.202. Notice of Disconnection to Municipalities for Nonsubmetered Master Metered Multifamily Properties - Sec. 17.202. NOTICE OF DISCONNECTION TO MUNICIPALITIES FOR NONSUBMETERED MASTER...

Section 17.203. Additional Safeguards - Sec. 17.203. ADDITIONAL SAFEGUARDS. (a) The customer safeguards provided by...