Sec. 17.154. NOTICE. (a) A billing utility shall provide notice of a customer's rights under this section in the manner prescribed by the commission.
(b) Notice of a customer's rights must be provided by mail to each residential and retail business customer within 60 days of the effective date of this section or by inclusion in the publication of the telephone directory next following the effective date of this section. In addition, each billing utility shall send the notice to new customers at the time service is initiated or to any customer at that customer's request.
Added by Acts 1999, 76th Leg., ch. 1579, Sec. 3, eff. Aug. 30, 1999.
Structure Texas Statutes
Title 2 - Public Utility Regulatory Act
Subtitle A - Provisions Applicable to All Utilities
Chapter 17 - Customer Protection
Subchapter D. Protection Against Unauthorized Charges
Section 17.151. Requirements for Submitting Charges
Section 17.152. Responsibilities of Billing Utility
Section 17.153. Records of Disputed Charges