1. A collection agency, or its manager, agents or employees, shall not:
(a) Use any device, subterfuge, pretense or deceptive means or representations to collect any debt, nor use any collection letter, demand or notice which simulates a legal process or purports to be from any local, city, county, state or government authority or attorney.
(b) Collect or attempt to collect any interest, charge, fee or expense incidental to the principal obligation unless:
(1) Any such interest, charge, fee or expense as authorized by law or as agreed to by the parties has been added to the principal of the debt by the creditor before receipt of the item of collection;
(2) Any such interest, charge, fee or expense as authorized by law or as agreed to by the parties has been added to the principal of the debt by the collection agency and described as such in the first written communication with the debtor; or
(3) The interest, charge, fee or expense has been judicially determined as proper and legally due from and chargeable against the debtor.
(c) Assign or transfer any claim or account upon termination or abandonment of its collection business unless prior written consent by the customer is given for the assignment or transfer. The written consent must contain an agreement with the customer as to all terms and conditions of the assignment or transfer, including the name and address of the intended assignee. Prior written consent of the Commissioner must also be obtained for any bulk assignment or transfer of claims or accounts, and any assignment or transfer may be regulated and made subject to such limitations or conditions as the Commissioner by regulation may reasonably prescribe.
(d) Operate its business or solicit claims for collection from any location, address or post office box other than that listed on its license or as may be prescribed by the Commissioner.
(e) Harass a debtor’s employer in collecting or attempting to collect a claim, nor engage in any conduct that constitutes harassment as defined by regulations adopted by the Commissioner.
(f) Advertise for sale or threaten to advertise for sale any claim as a means to enforce payment of the claim, unless acting under court order.
(g) Publish or post, or cause to be published or posted, any list of debtors except for the benefit of its stockholders or membership in relation to its internal affairs.
(h) Conduct or operate, in conjunction with its collection agency business, a debt counseling or prorater service for a debtor who has incurred a debt primarily for personal, family or household purposes whereby the debtor assigns or turns over to the counselor or prorater any of the debtor’s earnings or other money for apportionment and payment of the debtor’s debts or obligations. This section does not prohibit the conjunctive operation of a business of commercial debt adjustment with a collection agency if the business deals exclusively with the collection of commercial debt.
(i) Collect a debt from a person who owes fees to:
(1) A unit-owners’ association, if the collection agency is:
(I) Owned or operated by or is an affiliate of a person or entity who is the community manager for the unit-owners’ association; or
(II) Owned or operated by a relative of a person who is the community manager for the unit-owners’ association.
(2) A person or entity who is an operator of a tow car, if the collection agency is:
(I) Owned or operated by or is an affiliate of a person or entity who is the operator of a tow car; or
(II) Owned or operated by a relative of a person who is the operator of a tow car.
(3) A person or entity who engages in the business of, acts in the capacity of or assumes to act as a property manager of an apartment building, if the collection agency is:
(I) Owned or operated by or is an affiliate of the person or entity who engages in the business of, acts in the capacity of or assumes to act as the property manager of an apartment building; or
(II) Owned or operated by a relative of the person who engages in the business of, acts in the capacity of or assumes to act as the property manager of an apartment building.
2. As used in this section:
(a) "Affiliate" means a person who directly or indirectly, through one or more intermediaries, controls or is controlled by or is under common control with another designated person.
(b) "Community manager" has the meaning ascribed to it in NRS 116.023 or 116B.050.
(c) "Operator of a tow car" means a person or entity required by NRS 706.4463 to obtain a certificate of public convenience and necessity.
(d) "Property manager" has the meaning ascribed to it in NRS 645.0195.
(e) "Relative" means a person who is related by blood, adoption, marriage or domestic partnership within the third degree of consanguinity or affinity.
(f) "Unit-owners’ association" has the meaning ascribed to it in NRS 116.011 or 116B.030.
(Added to NRS by 1969, 833; A 1983, 1719; 1987, 1896; 1989, 1448; 1993, 2417; 2021, 3749)
Structure Nevada Revised Statutes
Chapter 649 - Collection Agencies
NRS 649.010 - "Claim" defined.
NRS 649.020 - "Collection agency" defined.
NRS 649.025 - "Collection agent" defined.
NRS 649.026 - "Commissioner" defined.
NRS 649.030 - "Customer" defined.
NRS 649.035 - "Manager" defined.
NRS 649.036 - "Medical debt" defined.
NRS 649.037 - "Medical debtor" defined.
NRS 649.038 - "Medical facility" defined.
NRS 649.041 - "Provider of emergency medical services" defined.
NRS 649.042 - "Provider of health care" defined.
NRS 649.045 - Legislative finding and declaration.
NRS 649.051 - Administration and enforcement of chapter.
NRS 649.057 - Investigations and hearings.
NRS 649.059 - Approval of printed forms.
NRS 649.075 - License required; exception.
NRS 649.085 - Qualifications of applicant for license.
NRS 649.105 - Bond or substitute security required; amount and conditions; adjustments in amount.
NRS 649.119 - Deposit as substitute for bond.
NRS 649.125 - Investigation by Commissioner.
NRS 649.135 - Order approving application; findings.
NRS 649.145 - Conditions for issuance of license; contents of license.
NRS 649.155 - Order denying application; notice of denial.
NRS 649.165 - Rights of licensee.
NRS 649.175 - Manager’s certificate required.
NRS 649.205 - Examination; reexamination; regulations.
NRS 649.215 - Grounds for refusing examination or suspending or revoking certificate.
NRS 649.225 - Issuance of certificate; notice of manager’s change of residence address.
NRS 649.295 - Amounts; deposit; regulations.
NRS 649.297 - Fee for failure to submit reports; regulations.
NRS 649.300 - Payment of assessment; cooperation with audits and examinations.
NRS 649.305 - Collection agency not to operate without manager.
NRS 649.315 - Display of license or certificate.
NRS 649.325 - Change of location of business.
NRS 649.331 - Recording of telephone conversations.
NRS 649.332 - Verification of debt.
NRS 649.3345 - Withdrawal of claim by customer.
NRS 649.335 - Retention and examinations of records and accounts.
NRS 649.355 - Business ethics and practices; trust accounts.
NRS 649.368 - Collection of medical debt: Prohibited practices.
NRS 649.369 - Collection of medical debt: Protections may not be waived.
NRS 649.370 - Violation of federal Fair Debt Collection Practices Act.
NRS 649.375 - Prohibited practices generally.