No person other than agents or brokers, shall fail to maintain a complete record of all the complaints that it has received since the date of its last examination under § 38.2-1317, provided that the records of complaints of a health carrier subject to Chapter 58 (§ 38.2-5800 et seq.) of this title shall be retained for no less than five years. The record shall indicate the total number of complaints, their classification by line of insurance, the nature of each complaint, the disposition of these complaints, and the time it took to process each complaint.
As used in this section, "complaint" shall mean any written communication from a policyholder, subscriber or claimant primarily expressing a grievance.
Code 1950, § 38.1-52; 1952, c. 317, § 38.1-52.10; 1977, c. 529; 1978, c. 441; 1979, c. 324; 1980, c. 404; 1986, c. 562; 1998, c. 891.
Structure Code of Virginia
Chapter 5 - Unfair Trade Practices
§ 38.2-500. Declaration of purpose
§ 38.2-502. Misrepresentations and false advertising of insurance policies
§ 38.2-503. False information and advertising generally
§ 38.2-505. Boycott, coercion and intimidation
§ 38.2-506. False statements and entries
§ 38.2-507. Stock operations and advisory board contracts
§ 38.2-508. Unfair discrimination
§ 38.2-508.1. Unfair discrimination; members of the armed forces
§ 38.2-508.2. Discrimination prohibited
§ 38.2-508.3. Consideration of Medicaid eligibility prohibited
§ 38.2-508.4. Genetic information privacy
§ 38.2-510. Unfair claim settlement practices
§ 38.2-511. Failure to maintain record of complaints
§ 38.2-512. Misrepresentation in insurance documents or communications
§ 38.2-513.1. Insurance sales by depository institutions and other lending institutions
§ 38.2-514. Failure to make disclosure
§ 38.2-514.1. Disclosure required
§ 38.2-514.2. Disclosures required of motor vehicle rental contract insurance agents and enrollers
§ 38.2-515. Power of Commission
§ 38.2-515.1. Power of Commission; policies issued outside of the Commonwealth
§ 38.2-516. Prohibited compensation for intra-company replacement
§ 38.2-517. Unfair settlement practices; replacement and repair; penalty