(a)
(1) Each service provider shall forward to any public safety answering point equipped for enhanced 911 service the telephone number and street address of any telephone used to place a 911 call.
(2) Subscriber information provided in accordance with this subsection shall be used only for the purpose of responding to requests for emergency service response from public or private safety agencies, for the investigation of false or intentionally misleading reports of incidents requiring emergency service response, or for other lawful purposes.
(3) A service provider, agents of a service provider, political subdivision, or officials or employees of a political subdivision are not liable to any person who uses the enhanced 911 service established under this subchapter for release of the information specified in this section or for failure of equipment or procedure in connection with enhanced 911 service or basic 911 service.
(b)
(1) The public safety answering point and dispatch center shall be notified in advance by an authorized service provider representative of any routine maintenance work to be performed that may affect the 911 system's reliability or capacity.
(2) The work shall be performed during the public safety answering point's off-peak hours.
Structure Arkansas Code
Title 12 - Law Enforcement, Emergency Management, and Military Affairs
Subtitle 2 - Law Enforcement Agencies and Programs
Chapter 10 - Communications Systems
Subchapter 3 - Arkansas Public Safety Communications and Next Generation 911 Act of 2019
§ 12-10-302. Legislative findings, policy, and purpose
§ 12-10-304. Public safety answering points
§ 12-10-305. Arkansas 911 Board
§ 12-10-306. Communications personnel
§ 12-10-308. Response to requests for emergency response inside and outside jurisdiction
§ 12-10-309. Requests from the hearing and speech impaired
§ 12-10-313. Restrictions and nonemergency telephone number
§ 12-10-314. Connection of network to automatic alarms, etc., prohibited
§ 12-10-316. Public safety answering points — Access to information
§ 12-10-318. Emergency telephone service charges — Imposition — Liability — Public safety charge
§ 12-10-321. Public safety answering points — Bonds
§ 12-10-322. Direct access to 911 services required for multiline telephone systems
§ 12-10-323. Authorized expenditures of revenues
§ 12-10-324. Response to call — Entrance procedures
§ 12-10-325. Training standards
§ 12-10-326. Prepaid wireless public safety charge — Definitions
§ 12-10-327. Restriction on creation of public safety answering point