(a) The public safety answering point shall develop and maintain a system for recording 911 calls received at the public safety answering point.
(b) A dispatch center shall develop and maintain a system that has been approved by the Arkansas 911 Board for recording 911 calls transferred from a public safety answering point.
(c) All information contained with or attached to a 911 call, including without limitation short message service, text, video, and photographs, shall be retained.
(d) The records shall be retained for a period of at least one hundred eighty (180) days from the date of the call and shall include the following information:
(1) Date and time the call was received;
(2) The nature of the problem; and
(3) Action taken by the telecommunicators.
Structure Arkansas Code
Title 12 - Law Enforcement, Emergency Management, and Military Affairs
Subtitle 2 - Law Enforcement Agencies and Programs
Chapter 10 - Communications Systems
Subchapter 3 - Arkansas Public Safety Communications and Next Generation 911 Act of 2019
§ 12-10-302. Legislative findings, policy, and purpose
§ 12-10-304. Public safety answering points
§ 12-10-305. Arkansas 911 Board
§ 12-10-306. Communications personnel
§ 12-10-308. Response to requests for emergency response inside and outside jurisdiction
§ 12-10-309. Requests from the hearing and speech impaired
§ 12-10-313. Restrictions and nonemergency telephone number
§ 12-10-314. Connection of network to automatic alarms, etc., prohibited
§ 12-10-316. Public safety answering points — Access to information
§ 12-10-318. Emergency telephone service charges — Imposition — Liability — Public safety charge
§ 12-10-321. Public safety answering points — Bonds
§ 12-10-322. Direct access to 911 services required for multiline telephone systems
§ 12-10-323. Authorized expenditures of revenues
§ 12-10-324. Response to call — Entrance procedures
§ 12-10-325. Training standards
§ 12-10-326. Prepaid wireless public safety charge — Definitions
§ 12-10-327. Restriction on creation of public safety answering point