2021 Oregon Revised Statutes
Chapter 697 - Collection Agencies; Check-Cashing Businesses; Debt Management Service Providers
Section 697.732 - Examinations; investigations; costs; access; public disclosure requirements and exemptions.


(a) Examine a debt management service provider or a person required to obtain a registration as a debt management service provider under ORS 697.612 and the debt management service provider’s or the person’s accounts for the purpose of investigating a violation of ORS 697.642 to 697.702.
(b) Undertake an investigation, including an investigation outside this state, that the director considers necessary to:
(A) Determine whether a debt management service provider or a person required to obtain a registration as a debt management service provider under ORS 697.612 violated, is violating or is about to violate ORS 697.612 or 697.642 to 697.702 or a rule the director adopted under ORS 697.632; or
(B) Aid in enforcing the provisions of ORS 697.612 and 697.642 to 697.702 and in formulating rules for adoption under ORS 697.632.
(c) Require a debt management service provider or a person required to obtain a registration as a debt management service provider under ORS 697.612 to file a written statement, under oath or otherwise, that addresses a matter the director is investigating.
(d) Administer oaths and affirmations, subpoena witnesses, compel the witnesses to attend, take evidence and require a person that the director is investigating to produce books, papers, correspondence, memoranda, agreements or other documents or records that the director deems relevant or material to the investigation. A witness who appears before the director under a subpoena shall receive the fees and mileage described in ORS 44.415 (2).
(e) Charge and require a debt management service provider or a person required to obtain a registration as a debt management service provider under ORS 697.612 to pay for the reasonable cost of an examination or investigation conducted under this section in an amount the director specifies.
(2) If a person does not comply with a subpoena that the director issues under this section, a circuit court in this state upon the director’s application shall begin contempt proceedings to compel compliance in the same manner in which the court would compel compliance with a subpoena in a civil action.
(3) A debt management service provider or a person required to obtain a registration as a debt management service provider under ORS 697.612 shall provide the director for the purpose of investigating a violation of ORS 697.612 or 697.642 to 697.702 with free access to the debt management service provider’s or the person’s offices, places of business, books, accounts, records, papers, files, safes and vaults.
(4)(a) The director shall maintain for public inspection a record of any order the director issued that:
(A) Suspended, revoked or refused to renew a person’s registration as a debt management service provider; or
(B) Imposed a civil penalty under ORS 697.832.
(b) The record that the director maintains of the director’s order shall show:
(A) The form of the order that the director issued;
(B) The name of the person that is the subject of the order; and
(C) The grounds for the action that the director took in the order.
(c) The director shall maintain as a public record any notice or other information that indicates that a collection on a deposit or on the bond required under ORS 697.642 has occurred.
(d) Except as provided in this subsection, records, reports and other information that the director receives or compiles as a result of an investigation conducted under this section are exempt from the disclosure required under ORS 192.314. [1983 c.17 §15; 2005 c.338 §17; 2009 c.604 §13]

Structure 2021 Oregon Revised Statutes

2021 Oregon Revised Statutes

Volume : 17 - Occupations

Chapter 697 - Collection Agencies; Check-Cashing Businesses; Debt Management Service Providers

Section 697.005 - Definitions for ORS 697.005 to 697.095.

Section 697.031 - Registration procedure; bond or letter of credit; fees; procedures for out-of-state collection agencies; rules.

Section 697.039 - Revocation, suspension or refusal to issue or renew registration.

Section 697.045 - Status of accounts and claims assigned to agency; rights of assignor; appearance in small claims or justice court; registration as condition of access to courts.

Section 697.058 - Agency records; business office; trust accounts; reporting requirements; audit of trust accounts; cost of audit; exemptions.

Section 697.063 - Status of business records and bank accounts following revocation of registration; liquidation; expenses and attorney fees.

Section 697.086 - Rules for collection of child support payments.

Section 697.087 - Injunction; damages; attorney fees; limitation on actions.

Section 697.091 - Fees or compensation received in violation of law; disposition.

Section 697.093 - Enforcement.

Section 697.094 - Orders issued under ORS 697.093.

Section 697.095 - Civil penalties.

Section 697.105 - Fee for collection of debt owed public body; notice to debtor; amount.

Section 697.107 - Prohibition on use of public agency or public official seal or letterhead.

Section 697.115 - Fee for collection of commercial debt; amount; limit.

Section 697.500 - Definitions for ORS 697.500 to 697.555.

Section 697.502 - Exemptions from licensing and record-keeping requirements.

Section 697.510 - License application form and contents; waiver; rules.

Section 697.512 - Application fee and investigation fee; rules.

Section 697.514 - Application review and license issuance; expiration and renewal; grounds for denial; rules.

Section 697.520 - Prohibited practices; effect on charges for dishonored payment instruments.

Section 697.522 - Receipt; contents.

Section 697.524 - Endorsement and deposit of payment instruments.

Section 697.528 - Records; retention; examination costs; rules.

Section 697.530 - Prohibited conduct.

Section 697.540 - Suspension or revocation of license; grounds; notice and hearing.

Section 697.542 - Powers of director; cease and desist order.

Section 697.555 - Civil penalties; restitution.

Section 697.602 - Definitions for ORS 697.602 to 697.842.

Section 697.612 - Registration requirement; exceptions.

Section 697.632 - Registration procedure; fees; rules.

Section 697.642 - Bond requirement.

Section 697.652 - Written agreement and budget analysis requirement; contents and form of agreement; waiver of requirements void.

Section 697.662 - Prohibited practices.

Section 697.672 - Requirement to make, keep and maintain records; rules.

Section 697.682 - Trust accounts for client funds; statements.

Section 697.692 - Fees; circumstances in which consumer may void contract; prohibition of waiver; rules.

Section 697.702 - Interference with records of debt management service provider.

Section 697.707 - Required disclosures.

Section 697.718 - Liability for consumer’s ascertainable loss; limitation on time to commence action.

Section 697.732 - Examinations; investigations; costs; access; public disclosure requirements and exemptions.

Section 697.752 - Grounds for denial, revocation or suspension of registration.

Section 697.762 - Enjoining violations; attorney fees; damages.

Section 697.822 - Remedy not exclusive.

Section 697.825 - Enforcement; orders.

Section 697.832 - Civil penalties.

Section 697.990 - Penalties.