(A) Each public utility furnishing natural gas to residential customers must establish written procedures for termination of service due to nonpayment for a special needs account customer at any time and for all residential customers during weather conditions marked by extremely cold or hot temperatures. Each public utility furnishing natural gas to residential customers must submit its procedures to the Office of Regulatory Staff by November 1, 2006. Any subsequent revisions must be submitted semiannually by March first or September first.
(B) The procedures for termination must include the following:
(1) notification procedures so that the customer is made aware of an impending termination and the time within which he must make arrangements for payment prior to termination;
(2) arrangements for a payment arrangement plan to enable a residential customer, who has a satisfactory payment history as determined by the public utility, to pay by installments where the customer is unable to pay the full amount due for electric service;
(3) a procedure to advise customers who are unable to pay the full amount due or who are not approved for a payment arrangement plan that they may contact local social service agencies to determine the availability of public or private assistance with the payment of electric bills;
(4) a schedule of termination that takes into account the availability of the acceptance of payment and the reconnection of service; and
(5) the standards for determining weather conditions marked by extremely cold or hot temperatures.
HISTORY: 2006 Act No. 313, Section 4, eff June 1, 2006.
Structure South Carolina Code of Laws
Title 58 - Public Utilities, Services and Carriers
Chapter 5 - Gas, Heat, Water, Sewerage Collection And Disposal, And Street Railway Companies
Section 58-5-20. Applicability to a business not exclusively a public utility.
Section 58-5-210. Supervision and regulation of rates and service.
Section 58-5-220. Standardized system of accounts.
Section 58-5-230. Examination of books and accounts.
Section 58-5-240. Filing schedules of proposed rates and the like; effective date.
Section 58-5-260. Notice by publication of filing of new or changed schedule.
Section 58-5-270. Applications and individual consumer complaints; hearings.
Section 58-5-290. Correction by Commission of improper rates and the like.
Section 58-5-300. All facts may be considered in making correction.
Section 58-5-310. Record of proceedings; transcript of evidence.
Section 58-5-320. Recision, alteration or amendment of order or decision.
Section 58-5-330. Rehearing by Commission.
Section 58-5-340. Court review of orders or decisions.
Section 58-5-370. Charging higher water or gas rates than those fixed by Commission unlawful.
Section 58-5-390. Tap fees for installation and maintenance of fire sprinkler system; exception.
Section 58-5-400. Citation of article.
Section 58-5-410. Election to come under article.
Section 58-5-415. Duration of election; withdrawal of request to come under article.
Section 58-5-420. Contents of order.
Section 58-5-430. Monitoring reports; schedule and contents.
Section 58-5-440. March report; additional schedules.
Section 58-5-450. Review of reports; proposed tariff rate adjustments.
Section 58-5-460. Petition for review of Initial Order or failure to issue order; hearing.
Section 58-5-465. Final order; contents; deadline for issuance.
Section 58-5-480. Office of Regulatory staffing; assessments for staffing costs.
Section 58-5-740. Rights and remedies are cumulative.
Section 58-5-910. Short title.
Section 58-5-920. Definitions.
Section 58-5-930. Compliance with orders and regulations relating to federal safety standards.
Section 58-5-940. Assessments against gas utilities for administrative expenses and charges.
Section 58-5-950. Employment of staff; legal representation.
Section 58-5-960. Compliance with safety standards.
Section 58-5-980. Additional minimum safety standards.
Section 58-5-990. Application for rehearing; judicial review.
Section 58-5-1030. Civil penalties.
Section 58-5-1040. Injunctive relief.
Section 58-5-1050. Interaction with federal agencies.
Section 58-5-1060. Article inapplicable to liquefied petroleum gas.
Section 58-5-1070. Article inapplicable to anhydrous ammonia.
Section 58-5-1110. Definitions.
Section 58-5-1120. Termination procedures; contents.
Section 58-5-1130. Third-party notification program.
Section 58-5-1140. Disconnection when public safety emergency exists.
Section 58-5-1150. Promulgation of regulations.
Section 58-5-1160. Private right of action; new duty of care.