(A) A TNC operating in this State shall comply with the following standards:
(1) A TNC driver shall not provide TNC services or otherwise operate as a passenger vehicle for hire unless a TNC has matched the TNC driver to the TNC passenger through the digital network. A TNC driver shall not solicit or accept passenger rides on-demand or through a "street hail". All payment for TNC services must be made through the digital network and the TNC driver shall not accept cash payments.
(2) A TNC shall make available to prospective TNC passengers and TNC drivers the method by which the TNC calculates fares or the applicable rates being charged and an option to receive an estimated fare. If the rates vary from those identified in the application to the Office of Regulatory Staff, the TNC must provide the revised rates to the passenger on the digital network.
(3) A TNC shall provide the TNC passenger with an electronic receipt upon completion of the TNC service. The receipt must document the:
(a) point of origin;
(b) point of destination;
(c) total duration and distance;
(d) total fare/rate paid, including base fare and additional charges incurred for distance or duration; and
(e) TNC driver's first name.
(4) A TNC driver shall display an identification badge including his photograph, first name, personal vehicle make and model, and personal vehicle license plate number. This information may be displayed to the TNC passenger through the TNC digital network.
(5) A TNC driver shall at all times carry in the TNC vehicle proof of the automobile liability insurance required of this article.
(6) A TNC shall provide customer support on its digital network, website, or both, for TNC passenger inquiries or complaints and shall respond promptly to all TNC passenger inquiries or complaints.
(7) A TNC shall not discriminate against TNC passengers on the basis of destination, race, color, national origin, religious belief or affiliation, sex, disability, or age.
(8) A TNC shall provide TNC services in compliance with all applicable laws for providing services to persons with physical and mental disabilities. Service animals and mobility equipment must be permitted to accompany a TNC passenger.
(9) A TNC shall provide TNC passengers an opportunity to indicate whether they require a wheelchair-accessible vehicle. If a TNC cannot arrange wheelchair-accessible TNC service in any instance, it shall direct the TNC passenger to an alternate provider of wheelchair-accessible service, if available.
(10) A TNC driver shall take the most direct route to the destination unless the TNC passenger has consented to an alternate route.
(11) A TNC driver may refuse to transport a TNC passenger if the TNC passenger is acting in an unlawful, disorderly or endangering manner.
HISTORY: 2015 Act No. 88 (H.3525), Section 1, eff June 24, 2015.
Structure South Carolina Code of Laws
Title 58 - Public Utilities, Services and Carriers
Chapter 23 - Motor Vehicle Carriers
Section 58-23-10. Definitions.
Section 58-23-20. Transportation by motor vehicle for compensation regulated.
Section 58-23-25. Public Service Commission's motor carrier regulatory authority, defined.
Section 58-23-30. "For compensation" defined.
Section 58-23-40. Certificate and fee requirements.
Section 58-23-50. Chapter not applicable to transportation for certain purposes.
Section 58-23-60. Chapter not applicable to business within certain areas.
Section 58-23-70. Chapter not applicable to occasional trip.
Section 58-23-100. Transfer of property pending suit shall be invalid.
Section 58-23-210. Application for a certificate.
Section 58-23-220. Class A certificates.
Section 58-23-230. Class B certificates.
Section 58-23-240. Class C certificates.
Section 58-23-250. Class D certificates.
Section 58-23-260. Class E certificates.
Section 58-23-270. Class F certificates.
Section 58-23-290. Partial A, B and D certificates.
Section 58-23-310. Certain applicants granted certificates as matter of right.
Section 58-23-320. Suspension, revocation, alteration or amendment of certificates; appeal.
Section 58-23-340. Alienation or lease of certificates issued after July 1, 1983.
Section 58-23-510. Applications for annual licenses.
Section 58-23-530 to 58-23-550. Repealed.
Section 58-23-560. License fees for class A, B, or C certificate holders.
Section 58-23-570. Information which shall be furnished in application for class D certificate.
Section 58-23-590. Carriers of household goods and hazardous waste for disposal; fees.
Section 58-23-600. Time of payment of fees.
Section 58-23-610. Fees shall not be refunded for period when license not used; exception.
Section 58-23-620. Situations in which local fees may or may not be imposed.
Section 58-23-630. Distribution of license fees.
Section 58-23-920. Insurance required of owners of motor vehicles transporting goods for hire.
Section 58-23-1010. General powers of commission.
Section 58-23-1020. Certain routes or schedules shall not be changed without permit from Commission.
Section 58-23-1030. Occasional detours; use of substitute or reserve vehicles in emergencies.
Section 58-23-1040. Carriers liable for baggage only when checked.
Section 58-23-1050. Certain statutory provisions not applicable to baggage.
Section 58-23-1070. Promulgation of rules and regulations as to vehicles for hire at resorts.
Section 58-23-1080. Special plates or markers for carriers.
Section 58-23-1090. Special markers for reserve or substitute passenger vehicles.
Section 58-23-1110. Definitions.
Section 58-23-1120. Compliance by motor carriers.
Section 58-23-1130. Rulemaking by Commission.
Section 58-23-1140. Exclusion of transporters of farm or forest products.
Section 58-23-1210. Licensing of taxis by governing body of a county or city.
Section 58-23-1215. Exception to meaning of operating a taxi.
Section 58-23-1220. Liability insurance.
Section 58-23-1230. Bond may be filed in lieu of insurance.
Section 58-23-1240. "Taxi" plate; certificate of insurance.
Section 58-23-1250. Name of owner and rates shall be posted in taxi.
Section 58-23-1260. Driver identification card shall be posted in taxi and copy furnished to police.
Section 58-23-1270. Qualifications of drivers.
Section 58-23-1280. Solicitation of passengers.
Section 58-23-1290. Vehicles shall answer calls in order received.
Section 58-23-1300. Occupancy of vehicle when answering call.
Section 58-23-1310. Drivers shall not take possession of baggage without consent of owner.
Section 58-23-1330. Taxi shall not transport persons with contagious disease.
Section 58-23-1340. Vehicles shall be kept clean.
Section 58-23-1350. Vehicles shall not be used for sleeping or certain other purposes.
Section 58-23-1360. Transfer of license upon replacement of vehicle.
Section 58-23-1370. Revocation of driver's license.
Section 58-23-1380. Surrender of taxi license when insurance or bond cancelled.
Section 58-23-1390. Revocation of taxi license.
Section 58-23-1400. Fee for reinstatement of insurance or bond.
Section 58-23-1410. Penalties.
Section 58-23-1610. Definitions.
Section 58-23-1630. Primary automobile insurance; proof of coverage.
Section 58-23-1635. Insurance disclosure.
Section 58-23-1660. Standards.
Section 58-23-1670. Records and documentation; information requests; confidentiality of information.
Section 58-23-1710. Law governing TNC's and TNC drivers.
Section 58-23-1720. Construction with federal law.
Section 58-23-1810. Short title.