New York Laws
Sub Title B - Office of the Ombudsman
523-H - Duties of the Director.

§ 523-h. Duties of the director. The director shall:

1. provide administrative supervision and oversight to the ombudsmen;

2. establish procedures to ensure that the office of the ombudsman
services are made available to every youth residing in facilities
operated by the office;

3. coordinate meetings of the independent review board and the
activities of its members;

4. coordinate activities of the ombudsmen with the independent review
board and other units within the office;

5. fully participate in the policy development process of the office;

6. report to the independent review board, the commissioner, the
executive deputy of the office, other appropriate directors of the
office, the general counsel to the office and other appropriate office
staff, concerning the grievances and complaints of youth residing in
facilities operated by the office and the status of such grievances and
complaints on a periodic basis, but not less than once per quarter. The
report shall indicate whether a reported issue, complaint or grievance
has been resolved and the manner in which it was resolved, and the
status of implementation of recommendations or directives made by the
commissioner with regard to previously reported issues, grievances or
complaints; and

7. prepare a monthly report for the commissioner on the activities of
the office of the ombudsman. Such monthly report shall contain
statistical data and information indicating: the number of youth served
by the office of the ombudsman; the number and types of complaints,
grievances or issues brought to the attention of the office of the
ombudsman; the number of office facilities visited by the ombudsmen; the
number of investigations conducted by the ombudsmen; and the number and
nature of contacts made by the ombudsmen to persons or agencies external
to the office on behalf of youth residing in facilities operated by the
office.