A. A new charge for telecommunications service or a change in telecommunications provider shall be conspicuously indicated on the customer's telephone bill in clear, unambiguous language and easily legible type. Charges for local exchange service shall be itemized separately from charges for other telecommunications services.
B. The local exchange company that serves as the billing agent shall not allocate a customer's payment to a disputed charge or change until the charge or change has been verified.
History: Laws 1999, ch. 138, § 7.
Effective dates. — Laws 1999, ch. 138, § 12 made the Cramming and Slamming Act effective July 1, 1999.
Structure New Mexico Statutes
Chapter 63 - Railroads and Communications
Article 9G - Cramming and Slamming
Section 63-9G-1 - Short title.
Section 63-9G-2 - Definitions.
Section 63-9G-3 - Commission powers and duties.
Section 63-9G-4 - Rules to implement act.
Section 63-9G-5 - Complaints filed with commission; rules; administrative penalties.
Section 63-9G-6 - Cramming or slamming; customer absolution.
Section 63-9G-7 - Change in service or provider; telephone bills.
Section 63-9G-9 - Cramming or slamming; damage to credit; penalty; civil action barred.