A. A customer who is crammed or slammed is absolved of liability for charges resulting from the cramming or slamming during the first ninety days after the cramming or slamming appeared on the customer's telephone bill. Nothing in this subsection affects the local exchange company or other billing agent from collecting credited amounts from the provider that crammed or slammed.
B. The customer may contact his local exchange company, his authorized provider or the unauthorized provider to report a cramming or slamming. The contacted provider shall notify the local exchange company promptly about the customer's allegation of cramming or slamming.
C. The commission shall promulgate rules that govern procedures for how disputed charges or changes are investigated and paid to the proper provider.
History: Laws 1999, ch. 138, § 6.
Effective dates. — Laws 1999, ch. 138, § 12 made the Cramming and Slamming Act effective July 1, 1999.
Structure New Mexico Statutes
Chapter 63 - Railroads and Communications
Article 9G - Cramming and Slamming
Section 63-9G-1 - Short title.
Section 63-9G-2 - Definitions.
Section 63-9G-3 - Commission powers and duties.
Section 63-9G-4 - Rules to implement act.
Section 63-9G-5 - Complaints filed with commission; rules; administrative penalties.
Section 63-9G-6 - Cramming or slamming; customer absolution.
Section 63-9G-7 - Change in service or provider; telephone bills.
Section 63-9G-9 - Cramming or slamming; damage to credit; penalty; civil action barred.