Nevada Revised Statutes
Chapter 107 - Deeds of Trust
NRS 107.540 - Single point of contact required to be established by mortgage servicer for foreclosure prevention alternative; responsibilities.


1. If a borrower requests a foreclosure prevention alternative, the mortgage servicer must promptly establish a single point of contact and provide to the borrower one or more direct means of communication with the single point of contact.
2. A single point of contact is responsible for:
(a) Communicating the process by which a borrower may apply for an available foreclosure prevention alternative and the deadline for any required submissions to be considered for the foreclosure prevention alternatives.
(b) Coordinating receipt of all documents associated with the available foreclosure prevention alternatives and notifying the borrower of any missing documents necessary to complete an application for a foreclosure prevention alternative.
(c) Having access to current information and personnel sufficient to timely, accurately and adequately inform the borrower of the current status of the foreclosure prevention alternative.
(d) Ensuring that the borrower is considered for all foreclosure prevention alternatives offered by, or through, the mortgage servicer and for which the borrower is or may be eligible.
(e) Having access to a person or persons with the ability and authority to stop the foreclosure process when necessary.
3. A single point of contact must remain assigned to the borrower’s account until the mortgage servicer determines that all foreclosure prevention alternatives offered by, or through, the mortgage servicer have been exhausted or the borrower’s account becomes current.
4. The mortgage servicer shall ensure that a single point of contact refers and transfers a borrower to an appropriate supervisor upon request of the borrower, if the single point of contact has a supervisor.
5. If the responsibilities of a single point of contact are performed by a team of personnel, the mortgage servicer must ensure that each member of the team is knowledgeable about the borrower’s situation and current status in the process of seeking a foreclosure prevention alternative.
6. As used in this section, "single point of contact" means a natural person or a team of personnel each of whom has the ability and authority to perform the responsibilities described in this section.
(Added to NRS by 2013, 2192)

Structure Nevada Revised Statutes

Nevada Revised Statutes

Chapter 107 - Deeds of Trust

NRS 107.015 - Definitions.

NRS 107.020 - Transfers in trust of real property to secure obligations.

NRS 107.025 - Estate for years: Encumbrance by deed of trust; foreclosure by exercise of power of sale.

NRS 107.026 - Priority of certain deeds of trust over other liens.

NRS 107.027 - Lease of unit of cooperative: Ownership interest and votes in cooperative association appurtenant to proprietary lease; encumbrances.

NRS 107.028 - Trustees: Qualifications; limitations on powers; appointment of new trustee; duties; immunity from liability for certain good faith errors; damages in certain civil actions.

NRS 107.029 - Trustees: Declaration of nonmonetary status; objection to declaration.

NRS 107.030 - Adoption of covenants by reference. [Effective through December 31, 2021.] Adoption of covenants by reference. [Effective January 1, 2022.]

NRS 107.040 - Adoption of covenants by reference in instrument.

NRS 107.050 - Parties may enter into different or additional covenants.

NRS 107.055 - Amount must be stated in instrument.

NRS 107.070 - Recording of assignments of beneficial interests and instruments subordinating or waiving priority of deeds of trust.

NRS 107.071 - Request by grantor of deed of trust for certified copy of note, deed of trust and assignments.

NRS 107.073 - Marginal entries; reconveyance must be recorded if deed of trust recorded by photographic process; presentation of certificate executed by trustee or trustee’s personal representative or assignee.

NRS 107.077 - Delivery of documents by beneficiary to trustee; recording by trustee; liability for failure to deliver or record documents; requirements for release of deed of trust when reconveyance not recorded; liability for improperly recording de...

NRS 107.078 - Partial discharge: Delivery of documents by beneficiary to trustee; recording by trustee; liability for failure to deliver or record documents; requirements for partial release of deed of trust when reconveyance not recorded; criminal p...

NRS 107.079 - Reconveyance when beneficiary cannot be located or refuses to execute and deliver request for reconveyance; recording of surety bond and declaration required in certain circumstances; fees; liability of trustee for reconveyance; remedy.

NRS 107.0795 - "Abandoned residential property" defined.

NRS 107.080 - Trustee’s power of sale: Power conferred; required notices; effect of sale; circumstances in which sale must be declared void; civil actions for noncompliance with certain requirements; duty to post; duty to record; fees.

NRS 107.0805 - Trustee’s power of sale: Requirements and conditions; contents of notarized affidavits; circumstances in which sale must be declared void.

NRS 107.081 - Time and place of sale; agent holding sale not to be purchaser.

NRS 107.082 - Oral postponement of sale.

NRS 107.083 - Proceedings after purchaser refuses to pay amount bid.

NRS 107.084 - Penalty for removing or defacing notice of sale.

NRS 107.085 - Restrictions on trustee’s power of sale concerning certain deeds of trust: Applicability; service of notice; scheduling of date of sale; form of notice; judicial foreclosure not prohibited; "unfair lending practice" defined.

NRS 107.086 - Additional requirements for sale of owner-occupied housing: Notice; form; petition for mediation; election to waive mediation; adoption of rules concerning mediation; applicability.

NRS 107.0865 - Mediation to negotiate loan modification.

NRS 107.087 - Notice of default and election to sell in residential foreclosure: Requirements.

NRS 107.090 - Request for notice of default and sale: Recording and contents; mailing of notice; request by association; effect of request.

NRS 107.095 - Notice of default: Mailing to guarantor or surety of debt; effect of failure to give.

NRS 107.100 - Receiver: Appointment after filing notice of breach and election to sell.

NRS 107.120 - Board of county commissioners or governing body of incorporated city may establish by ordinance registry of abandoned residential property.

NRS 107.130 - Expedited procedure for exercise of trustee’s power of sale involving abandoned residential property; inspection of real property to determine abandonment; required notice, certification and affidavit; civil penalty for noncompliance wi...

NRS 107.140 - Sale in lieu of foreclosure sale: Limitations.

NRS 107.200 - Contents of statement regarding debt secured by deed of trust.

NRS 107.210 - Contents of statement of amount necessary to discharge debt secured by deed of trust.

NRS 107.220 - Persons authorized to request statement from beneficiary; proof of identity of successor in interest.

NRS 107.230 - Proof of authorization to request statement.

NRS 107.240 - Grounds for refusal to deliver statement.

NRS 107.250 - Reliance upon accuracy of statement and amended statement; notification of amended statement; recovery of money by beneficiary if statement is deficient.

NRS 107.260 - Copy of note or deed of trust for authorized requester.

NRS 107.270 - Address to which request for statement must be mailed.

NRS 107.280 - Debt to which information contained in statement is applicable.

NRS 107.290 - Unclear request for statement deemed to be request for amount necessary to discharge debt.

NRS 107.300 - Penalty for failure to deliver statement; bar to recovery of certain damages.

NRS 107.310 - Fee for furnishing statement.

NRS 107.311 - Applicability of NRS 107.310.

NRS 107.400 - Definitions.

NRS 107.410 - "Borrower" defined.

NRS 107.420 - "Foreclosure prevention alternative" defined.

NRS 107.430 - "Foreclosure sale" defined.

NRS 107.440 - "Mortgage servicer" defined.

NRS 107.450 - "Residential mortgage loan" defined.

NRS 107.460 - Applicability.

NRS 107.470 - Right of borrower to pursue more than one foreclosure prevention alternative.

NRS 107.480 - Restrictions on trustee’s power of sale and civil actions for foreclosure sales.

NRS 107.490 - Duties of mortgage servicer.

NRS 107.500 - Requirements before recording of notice of default and election to sell or commencing civil action for foreclosure sale: Notice; contents.

NRS 107.510 - Recording of notice of default and election to sell or commencing civil action for foreclosure sale prohibited in certain circumstances; mortgage servicer required to contact borrower; exceptions.

NRS 107.520 - Application for foreclosure prevention alternative; acknowledgment of receipt required; contents of acknowledgment; deficiencies in application.

NRS 107.530 - Effect of submitting application for foreclosure prevention alternative; offer, acceptance and rejection of foreclosure prevention alternative; denial of application; appeal; fees prohibited.

NRS 107.540 - Single point of contact required to be established by mortgage servicer for foreclosure prevention alternative; responsibilities.

NRS 107.550 - Dismissal of civil action for foreclosure sale, rescission of notice of default and election to sell or notice of sale and cancellation of pending foreclosure sale required in certain circumstances; effect on mortgagee or beneficiary of...

NRS 107.560 - Injunctive relief for violation; civil action to recover economic damages; award of costs and attorney’s fees to prevailing party.