Subdivision 1. Notice to local residential customers. A telephone company, when a residential customer initially requests service or requests a change of service, and annually in the form of a bill insert, shall advise each residential customer of the price of all service options available to that customer. The requirement of an annual notice through a bill insert does not apply to long-distance service.
Subd. 1a. Notice to customer; right to require prior authorization. Each residential and commercial telecommunications carrier customer may elect to require that the telephone company serving the customer receive authorization from the customer before a request to serve that customer from a different intrastate telecommunications carrier than the carrier currently serving the customer is processed.
Subd. 1b. [Repealed, 1998 c 345 s 16]
Subd. 1c. Timing of notice; new customer. For new installations, a telephone company shall notify a residential or commercial customer of the right described in subdivision 1a when the customer initially requests intraexchange service. Any customer notification of the rights set forth in this section shall be provided utilizing uniform, competitively neutral language and the form, content, and style of the authorization shall be consistent with federal law and regulation and shall use language provided and approved by the public utilities commission.
Subd. 1d. Change of election. A customer may change the election under subdivision 1a at any time by notifying the telephone company of that decision. No separate charge may be imposed on the customer for electing to exercise the right described in subdivision 1a or to change that election, but a telephone company may recover in rates the reasonable costs of administering the election.
Subd. 2. Filing; exemptions. Copies of both the written notices and information provided to customer service representatives concerning the disclosure required under subdivision 1 must be filed once every 12 months with the commission and the department. Independent telephone companies, municipalities, and cooperative telephone associations are exempt from the requirements of this subdivision unless otherwise ordered by the commission.
Subd. 2a. Call blocking. A telephone company, when a residential customer initially requests service, shall advise each residential customer of the availability of all blocking options including 900 number blocking and international long-distance blocking.
Subd. 3. Enforcement. If, after an expedited procedure conducted under section 237.61, the commission finds that a telephone company is failing to provide disclosure as required under subdivision 1, or the notification required under subdivision 1c, it shall order the company to take corrective action as necessary.
1987 c 340 s 10; 1994 c 449 s 1; 1996 c 340 s 2,3; 1997 c 68 s 4; 1998 c 345 s 6-9
Structure Minnesota Statutes
Chapters 237 - 238 — Telecommunications
Chapter 237 — Telecommunications
Section 237.011 — Telecommunications Goals.
Section 237.012 — Broadband Goals.
Section 237.02 — General Authority Of Department And Commission; Definitions.
Section 237.025 — Competitive Market Regulation.
Section 237.03 — Scope Of Law.
Section 237.035 — Telecommunications Carrier Exemption.
Section 237.036 — Coin-operated Or Public Pay Telephones.
Section 237.04 — Wire Crossing Or Paralleling Utility Line; Rules.
Section 237.045 — Railroad Rights-of-way; Crossing Or Paralleling By Utilities.
Section 237.05 — Enforcement Authority.
Section 237.06 — Rates And Deposits.
Section 237.065 — Rate For School Or Purchasing Cooperative.
Section 237.066 — State Government Pricing Plans.
Section 237.067 — Establishment Exempt From Regulation.
Section 237.069 — Tracer; Harassing Telephone Call; Rules.
Section 237.07 — Filing Requirements.
Section 237.071 — Special Pricing.
Section 237.072 — Limitation On Rate Change.
Section 237.075 — Rate Change.
Section 237.076 — Settlement; Procedures.
Section 237.078 — Informal Review And Resolution Of Disputes.
Section 237.081 — Investigation.
Section 237.082 — Telecommunication Rate And Service Goals.
Section 237.09 — Discrimination Prohibited.
Section 237.10 — Uniform Rules, Classifications, Practices; Forms.
Section 237.101 — Electronic Billing.
Section 237.11 — Inspecting Records And Property; Reports Required.
Section 237.115 — Information Subject To Protective Order.
Section 237.12 — Service Connection Between Telephone Companies.
Section 237.121 — Prohibited Practices.
Section 237.131 — Intrastate Call Routing.
Section 237.132 — Registration Of Wholesale Transport Providers.
Section 237.14 — Rate For Service To Officer.
Section 237.15 — Investigation And Hearing; Authority Delegated.
Section 237.155 — Credit For Incorrect Directory Assistance.
Section 237.16 — Local Exchange Competition, Rules.
Section 237.162 — Public Right-of-way; Definitions.
Section 237.163 — Use And Regulation Of Public Right-of-way.
Section 237.164 — Universal Service Discount For School Or Library.
Section 237.17 — Extension Of Long-distance Line.
Section 237.19 — Municipal Telecommunications Services.
Section 237.20 — Condemnation: Notice, Compensation, Appeal.
Section 237.21 — Valuation Of Telephone Property.
Section 237.22 — Depreciation; Amortization.
Section 237.23 — Acquiring Property Of Another Company.
Section 237.231 — Sale Of Local Exchange Service.
Section 237.24 — Transcribed Copy Of Record, Expense.
Section 237.25 — Appeal From Decision Of Commission.
Section 237.26 — Order Final And Conclusive.
Section 237.27 — Attorney General To Compel Obedience.
Section 237.28 — Burden Of Proof.
Section 237.295 — Assessment Of Regulatory Expenses.
Section 237.30 — Telephone Investigation Fund; Appropriation.
Section 237.411 — Reduced Rate Regulation For Certain Business Customers.
Section 237.414 — Expanded Calling Areas; Transport Facilities; Terminations.
Section 237.435 — Annual Universal Service Funding Certification.
Section 237.46 — Gross Misdemeanor Violation.
Section 237.461 — Enforcement.
Section 237.49 — Combined Local Access Surcharge.
Section 237.491 — Combined Per Number Fee.
Section 237.51 — Telecommunications Access Minnesota Program Administration.
Section 237.52 — Telecommunications Access Minnesota Fund.
Section 237.53 — Telecommunications Devices And Interconnectivity Products.
Section 237.54 — Telecommunications Relay Services (trs).
Section 237.55 — Annual Report On Telecommunications Access.
Section 237.56 — Adequate Service Enforcement.
Section 237.59 — Classification Of Competitive Service; Hearing.
Section 237.60 — Discriminatory Practices; Service Costs.
Section 237.61 — Expedited Proceeding.
Section 237.626 — Promotion Activities.
Section 237.64 — Registration; Bond.
Section 237.66 — Disclosure Of Local Service Options.
Section 237.661 — Antislamming.
Section 237.662 — Notice And Disclosure Requirements Of Long-distance Providers.
Section 237.665 — Prohibition Against Billing For Unauthorized Charges.
Section 237.681 — Private Shared Services.
Section 237.69 — Telephone Assistance Plan; Definitions.
Section 237.70 — Development Of Telephone Assistance Plan.
Section 237.701 — Telephone Assistance Fund; Appropriation.
Section 237.73 — Obtaining Service By Fraud; Injunction.
Section 237.74 — Regulation Of Telecommunications Carrier.
Section 237.75 — Class Service.
Section 237.761 — Alternative Regulation Plan; Service.
Section 237.762 — Alternative Regulation Plan Rate, Price.
Section 237.763 — Exemption From Earnings Regulation And Investigation.
Section 237.764 — Plan Adoption; Effect.
Section 237.765 — Quality Of Service.
Section 237.766 — Plan Duration And Extension.
Section 237.767 — Discontinuance Of Service.
Section 237.768 — Periodic Financial Report.
Section 237.769 — Rules Applicable.
Section 237.770 — Subsidization.
Section 237.771 — Discrimination.
Section 237.772 — Cost Study Methodology.
Section 237.773 — Alternative Regulation For Small Telephone Company.
Section 237.774 — Application Of Other Laws.
Section 237.775 — Existing Plan Not Affected.
Section 237.79 — Telephone Company Providing Cable Service.
Section 237.80 — Interexchange Telephone Service.
Section 237.82 — Definitions; Call Location Information.
Section 237.83 — Disclosure Of Call Location Information; Emergency Situations.