A local exchange carrier that provides directory assistance to customers for a fee, either directly or by contracting with a third party, must provide for an immediate credit to a customer that informs the directory assistance provider that the provider has given the customer incorrect information for which the provider charged the customer a fee. A local exchange carrier must notify its customers of the right to the immediate credit for incorrect directory assistance. The notice must be in a writing labeled "NOTICE OF RIGHT TO INCORRECT DIRECTORY ASSISTANCE CREDIT." The notice must be given to a new customer within 45 days of commencing service and at least annually thereafter and the notification print must be of sufficient size to be clearly legible.
2004 c 261 art 1 s 2
Structure Minnesota Statutes
Chapters 237 - 238 — Telecommunications
Chapter 237 — Telecommunications
Section 237.011 — Telecommunications Goals.
Section 237.012 — Broadband Goals.
Section 237.02 — General Authority Of Department And Commission; Definitions.
Section 237.025 — Competitive Market Regulation.
Section 237.03 — Scope Of Law.
Section 237.035 — Telecommunications Carrier Exemption.
Section 237.036 — Coin-operated Or Public Pay Telephones.
Section 237.04 — Wire Crossing Or Paralleling Utility Line; Rules.
Section 237.045 — Railroad Rights-of-way; Crossing Or Paralleling By Utilities.
Section 237.05 — Enforcement Authority.
Section 237.06 — Rates And Deposits.
Section 237.065 — Rate For School Or Purchasing Cooperative.
Section 237.066 — State Government Pricing Plans.
Section 237.067 — Establishment Exempt From Regulation.
Section 237.069 — Tracer; Harassing Telephone Call; Rules.
Section 237.07 — Filing Requirements.
Section 237.071 — Special Pricing.
Section 237.072 — Limitation On Rate Change.
Section 237.075 — Rate Change.
Section 237.076 — Settlement; Procedures.
Section 237.078 — Informal Review And Resolution Of Disputes.
Section 237.081 — Investigation.
Section 237.082 — Telecommunication Rate And Service Goals.
Section 237.09 — Discrimination Prohibited.
Section 237.10 — Uniform Rules, Classifications, Practices; Forms.
Section 237.101 — Electronic Billing.
Section 237.11 — Inspecting Records And Property; Reports Required.
Section 237.115 — Information Subject To Protective Order.
Section 237.12 — Service Connection Between Telephone Companies.
Section 237.121 — Prohibited Practices.
Section 237.131 — Intrastate Call Routing.
Section 237.132 — Registration Of Wholesale Transport Providers.
Section 237.14 — Rate For Service To Officer.
Section 237.15 — Investigation And Hearing; Authority Delegated.
Section 237.155 — Credit For Incorrect Directory Assistance.
Section 237.16 — Local Exchange Competition, Rules.
Section 237.162 — Public Right-of-way; Definitions.
Section 237.163 — Use And Regulation Of Public Right-of-way.
Section 237.164 — Universal Service Discount For School Or Library.
Section 237.17 — Extension Of Long-distance Line.
Section 237.19 — Municipal Telecommunications Services.
Section 237.20 — Condemnation: Notice, Compensation, Appeal.
Section 237.21 — Valuation Of Telephone Property.
Section 237.22 — Depreciation; Amortization.
Section 237.23 — Acquiring Property Of Another Company.
Section 237.231 — Sale Of Local Exchange Service.
Section 237.24 — Transcribed Copy Of Record, Expense.
Section 237.25 — Appeal From Decision Of Commission.
Section 237.26 — Order Final And Conclusive.
Section 237.27 — Attorney General To Compel Obedience.
Section 237.28 — Burden Of Proof.
Section 237.295 — Assessment Of Regulatory Expenses.
Section 237.30 — Telephone Investigation Fund; Appropriation.
Section 237.411 — Reduced Rate Regulation For Certain Business Customers.
Section 237.414 — Expanded Calling Areas; Transport Facilities; Terminations.
Section 237.435 — Annual Universal Service Funding Certification.
Section 237.46 — Gross Misdemeanor Violation.
Section 237.461 — Enforcement.
Section 237.49 — Combined Local Access Surcharge.
Section 237.491 — Combined Per Number Fee.
Section 237.51 — Telecommunications Access Minnesota Program Administration.
Section 237.52 — Telecommunications Access Minnesota Fund.
Section 237.53 — Telecommunications Devices And Interconnectivity Products.
Section 237.54 — Telecommunications Relay Services (trs).
Section 237.55 — Annual Report On Telecommunications Access.
Section 237.56 — Adequate Service Enforcement.
Section 237.59 — Classification Of Competitive Service; Hearing.
Section 237.60 — Discriminatory Practices; Service Costs.
Section 237.61 — Expedited Proceeding.
Section 237.626 — Promotion Activities.
Section 237.64 — Registration; Bond.
Section 237.66 — Disclosure Of Local Service Options.
Section 237.661 — Antislamming.
Section 237.662 — Notice And Disclosure Requirements Of Long-distance Providers.
Section 237.665 — Prohibition Against Billing For Unauthorized Charges.
Section 237.681 — Private Shared Services.
Section 237.69 — Telephone Assistance Plan; Definitions.
Section 237.70 — Development Of Telephone Assistance Plan.
Section 237.701 — Telephone Assistance Fund; Appropriation.
Section 237.73 — Obtaining Service By Fraud; Injunction.
Section 237.74 — Regulation Of Telecommunications Carrier.
Section 237.75 — Class Service.
Section 237.761 — Alternative Regulation Plan; Service.
Section 237.762 — Alternative Regulation Plan Rate, Price.
Section 237.763 — Exemption From Earnings Regulation And Investigation.
Section 237.764 — Plan Adoption; Effect.
Section 237.765 — Quality Of Service.
Section 237.766 — Plan Duration And Extension.
Section 237.767 — Discontinuance Of Service.
Section 237.768 — Periodic Financial Report.
Section 237.769 — Rules Applicable.
Section 237.770 — Subsidization.
Section 237.771 — Discrimination.
Section 237.772 — Cost Study Methodology.
Section 237.773 — Alternative Regulation For Small Telephone Company.
Section 237.774 — Application Of Other Laws.
Section 237.775 — Existing Plan Not Affected.
Section 237.79 — Telephone Company Providing Cable Service.
Section 237.80 — Interexchange Telephone Service.
Section 237.82 — Definitions; Call Location Information.
Section 237.83 — Disclosure Of Call Location Information; Emergency Situations.