Section 14. The department shall establish and implement procedures for the making, transmission and investigation of complaints concerning any person certified, licensed, designated or otherwise approved by the department under this chapter. The department shall prepare, and make available upon request, a description of such procedures, and it shall, as the public interest may require, investigate every complaint received, except to the extent that the act or practice complained of does not constitute a violation of this chapter or any regulation, guideline or order under this chapter. The department shall refer complaints to other agencies and organizations, as appropriate. Upon investigation the department shall notify the complainant, if known, of its action in the matter. If it finds that an investigation is not required, it shall notify the complainant, if known, of its finding and with its reason.
Structure Massachusetts General Laws
Part I - Administration of the Government
Chapter 111c - Emergency Medical Services System
Section 2 - Statewide Ems System; Expectations; Purpose
Section 3 - Statewide Ems System; Powers and Duties of Department of Public Health
Section 4 - Regional Ems Councils; Duties; Membership
Section 5 - Contracts Between Department and Regional Ems Councils
Section 7 - Ems Vehicles; Inspection; Certificate
Section 9a - Emergency Treatment of Police Dogs
Section 12 - State Medical Director; Regional Medical Directors; Duties
Section 13 - Ems System Advisory Board; Membership; Duties; Advisory Committees
Section 14 - Complaints; Procedure; Investigation; Referral; Notice
Section 18 - Restraint of Patient by Emt; Written Report
Section 21 - Ems Personnel; Good Faith Performance of Duties; Limitation on Personal Liability
Section 22 - Commissioner; Waiver of Regulations or Guidelines; Conditions
Section 23 - Action by Department; Adjudicatory Hearing; Written Request
Section 24 - Ems Regional Councils; Distribution and Use of Funds; Goals and Objectives