Sec. 15. (a) An insurer shall establish procedures to assist covered individuals in filing grievances.
(b) A covered individual may designate a representative to file a grievance for the covered individual and to represent the covered individual in a grievance under this chapter.
As added by P.L.66-2001, SEC.2 and P.L.203-2001, SEC.13.
Structure Indiana Code
Article 8. Life, Accident, and Health
Chapter 28. Internal Grievance Procedures
27-8-28-1. "Accident and Sickness Insurance Policy"
27-8-28-3. "Covered Individual"
27-8-28-5. "External Grievance"
27-8-28-7. "Grievance Procedure"
27-8-28-10. Grievance Procedure to Comply With Chapter Requirements
27-8-28-11. Commissioner May Examine Procedure
27-8-28-13. Notice of Grievance Related Information
27-8-28-14. Filing Grievance; Toll Free Number
27-8-28-15. Assistance in Filing Grievance; Designation of Representative
27-8-28-16. Policies and Procedures for Timely Resolution of Grievances
27-8-28-18. Insurer Prohibited From Taking Action
27-8-28-19. Grievance Procedure Filing; Complaint Analysis and Reporting