District of Columbia Code
Chapter 22A - Unfair Insurance Trade Practices
§ 31–2231.18. Failure to maintain complaint handling procedures

An insurer shall maintain a complete record of all complaints which it has received since the date of its last examination as otherwise required in this chapter. The record shall indicate the total number of complaints, their classification by line of insurance, the nature of each complaint, the disposition of each complaint, and the time to process each complaint. For purposes of the section, the term “complaint” shall mean a written communication from a policyholder, subscriber, claimant, or insurance department primarily expressing a grievance.
(Apr. 3, 2001, D.C. Law 13-265, § 118, 48 DCR 1225.)

Structure District of Columbia Code

District of Columbia Code

Title 31 - Insurance and Securities

Chapter 22A - Unfair Insurance Trade Practices

§ 31–2231.01. Definitions

§ 31–2231.02. General prohibition

§ 31–2231.03. Misrepresentations and false advertising of insurance policies

§ 31–2231.04. False information and advertising generally

§ 31–2231.05. Defamation

§ 31–2231.06. Boycott, coercion, and intimidation

§ 31–2231.07. Illegal dealing in premiums; excess charges for insurance

§ 31–2231.08. False statements and entries

§ 31–2231.09. Stock operations and advisory board contracts

§ 31–2231.10. Failure to maintain marketing and performance records

§ 31–2231.11. Unfair discrimination

§ 31–2231.12. Rebates: life, health, and annuities

§ 31–2231.13. Unfair discrimination and rebates prohibited; property, casualty, and surety insurance

§ 31–2231.14. Interlocking ownerships, management

§ 31–2231.15. Unfair financial planning practices; an insurance agent or broker

§ 31–2231.16. Failure to provide claims history

§ 31–2231.17. Unfair claim settlement practices

§ 31–2231.18. Failure to maintain complaint handling procedures

§ 31–2231.19. Misrepresentation in insurance application

§ 31–2231.20. Favored agent or insurer; coercion of debtors

§ 31–2231.20a. Prohibition on offsetting short-term disability benefits

§ 31–2231.21. “Twisting” prohibited

§ 31–2231.22. Powers of the Commissioner; cease and desist orders

§ 31–2231.23. Hearings

§ 31–2231.24. Judicial review

§ 31–2231.25. Regulations