§ 208. Complaints; investigations; procedure
A complaint to the Public Utility Commission may be made against a company subject to supervision under the provisions of this chapter concerning any claimed unlawful act or neglect adversely affecting the complainant, who may be a company or five or more individuals or, if less than five are so affected, then any one of them. The complainant may bring his or her complaint directly before the Commission or he or she may file his or her complaint with the Department of Public Service which shall investigate such complaint and if sufficient cause exists, shall prosecute the same in the name of the State. Upon request of the trustees of an incorporated village or the selectboard or city council or upon its own motion, the Department of Public Service may institute investigations regarding the price, toll, rate, or rental charged by any utility. (Amended 1959, No. 329 (Adj. Sess.), § 39(b), eff. March 1, 1961; 1979, No. 204 (Adj. Sess.), § 24, eff. Feb. 1, 1981.)
Structure Vermont Statutes
Chapter 5 - State Policy; Plans; Jurisdiction and Regulatory Authority of Commission and Department
§ 202. Electrical energy planning
§ 202b. State Comprehensive Energy Plan
§ 202c. State telecommunications; policy and planning
§ 202d. Telecommunications plan
§ 202e. Telecommunications and connectivity
§ 202f. Telecommunications and Connectivity Advisory Board
§ 203. Jurisdiction of certain public utilities
§ 204. Organization; reports of public utility corporations
§ 205. Duty to furnish copies of contracts
§ 206. Information to be furnished Department
§ 207. Report of accidents; investigation
§ 208. Complaints; investigations; procedure
§ 208a. Selection of telecommunications carrier
§ 209. Jurisdiction; general scope
§ 209a. Qualified cost mitigation charge orders
§ 209c. Electricity affordability program
§ 210. Electric companies; interconnection facilities
§ 211. Electric energy from inside or outside State
§ 212a. Retail sales by Department; statutory authorization
§ 212b. Review Board on Retail Sales
§ 212c. Retail sale by the Department; Commission approval
§ 212d. Access; negotiations; Commission order
§ 212e. Representation of public; production of records
§ 212f. Identification of Department sales on bills
§ 213. Interchange of electric facilities; power shortage
§ 217. Department to prosecute
§ 218. Jurisdiction over charges and rates
§ 218a. Permanent telecommunications relay service
§ 218b. Farm customers; energy efficiency; electric energy generation
§ 218c. Least-cost integrated planning
§ 218d. Alternative regulation of electric and natural gas companies
§ 218e. Implementing State energy policy; manufacturing
§ 223. Appeal from municipal authorities
§ 224. Special authority to municipality, to be under supervision of Commission
§ 226a. Contracts regarding basic exchange telecommunications services
§ 226b. Incentive regulation of basic exchange telecommunications providers
§ 227a. Pricing of competitive telecommunications services
§ 227b. Wireless telecommunications
§ 227d. Small eligible telecommunications carriers
§ 227e. Leasing or licensing of State land; public notice
§ 230. Special rate or rebate; penalty
§ 231. Certificate of public good; abandonment of service; hearing
§ 231a. Registration of billing aggregators
§ 232. Sales, leases, pledges, bonds, notes; hearings
§ 235. Heating and process fuel efficiency program
§ 246. Temporary siting of meteorological stations
§ 248. New gas and electric purchases, investments, and facilities; certificate of public good
§ 248a. Certificate of public good for communications facilities
§ 248b. Fees; Agency of Natural Resources; participation in siting proceedings
§ 249. Service territories; Commission jurisdiction
§ 249a. Campground submetering
§ 251. Areas served by several companies
§ 252. Experts, payment of expense
§ 253. National Environmental Policy Act review
§ 254. Construction or extended operation of nuclear plant; public engagement process