Sec. 59.027. CONSUMER COMPLAINTS REGARDING TARIFFS. (a) This chapter does not restrict:
(1) a consumer's right to complain to the commission about the application of an ambiguous tariff; or
(2) the commission's right to determine:
(A) the proper application of that tariff; or
(B) the proper tariff rate if that tariff does not apply.
(b) This section does not permit the commission to:
(1) lower a tariff rate except as specifically provided by this title;
(2) change the commission's interpretation of a tariff; or
(3) extend the application of a tariff to a new class of customers.
Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.
Structure Texas Statutes
Title 2 - Public Utility Regulatory Act
Subtitle C - Telecommunications Utilities
Chapter 59 - Infrastructure Plan
Subchapter B. Infrastructure Incentives
Section 59.022. Withdrawal of Election
Section 59.023. Election Under Chapter 58
Section 59.025. Switched Access Rates
Section 59.026. Complaint or Hearing
Section 59.027. Consumer Complaints Regarding Tariffs
Section 59.028. Consumer Complaints Regarding Services; Enforcement of Standards
Section 59.029. Investment Limitation on Service Standards