Sec. 58.026. CONSUMER COMPLAINTS REGARDING TARIFFS. (a) This chapter does not restrict:
(1) a consumer's right to complain to the commission about the application of an ambiguous tariff; or
(2) the commission's right to determine:
(A) the proper application of that tariff; or
(B) the proper rate if that tariff does not apply.
(b) This section does not permit the commission to:
(1) lower a tariff rate except as specifically provided by this title;
(2) change the commission's interpretation of a tariff; or
(3) extend the application of a tariff to a new class of customers.
Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.
Structure Texas Statutes
Title 2 - Public Utility Regulatory Act
Subtitle C - Telecommunications Utilities
Chapter 58 - Incentive Regulation
Subchapter B. Election of Incentive Regulation
Section 58.022. Chapter Controls
Section 58.023. Service Classification
Section 58.024. Service Reclassification
Section 58.025. Complaint or Hearing
Section 58.026. Consumer Complaints Regarding Tariffs
Section 58.027. Consumer Complaints Regarding Services; Enforcement of Standards