Sec. 542.008. COMPLAINTS AGAINST INSURERS; INVESTIGATION. (a) The department shall establish a system for receiving and processing individual complaints alleging a violation of this subchapter by an insurer regardless of whether the insurer is required to file a periodic report under Section 542.006.
(b) The department shall investigate an insurer if the department determines that:
(1) based on the number and type of complaints against an insurer, the insurer does not meet the minimum standard of performance adopted under Section 542.007; or
(2) the number and type of complaints against the insurer are not proportionate to the number and type of complaints against other insurers writing similar lines of insurance.
Added by Acts 2003, 78th Leg., ch. 1274, Sec. 2, eff. April 1, 2005.
Structure Texas Statutes
Title 5 - Protection of Consumer Interests
Subtitle C - Deceptive, Unfair, and Prohibited Practices
Chapter 542 - Processing and Settlement of Claims
Subchapter A. Unfair Claim Settlement Practices
Section 542.002. Applicability of Subchapter
Section 542.003. Unfair Claim Settlement Practices Prohibited
Section 542.004. Examination of Tax Returns Prohibited
Section 542.005. Record of Complaints
Section 542.006. Periodic Reporting Requirement
Section 542.007. Comparison of Certain Insurers to Minimum Standard of Performance; Investigation
Section 542.008. Complaints Against Insurers; Investigation
Section 542.009. Review of Investigation Results; Hearing
Section 542.010. Cease and Desist Order; Enforcement
Section 542.011. Time Limit to Appeal