Sec. 402.0231. DOCUMENTATION AND ANALYSIS OF COMPLAINTS. (a) The division shall develop procedures to formally document and analyze complaints received by the division.
(b) The division shall compile detailed statistics on all complaints received and analyze complaint information trends, including:
(1) the number of complaints;
(2) the source of each complaint;
(3) the types of complaints;
(4) the length of time from the receipt of the complaint to its disposition; and
(5) the disposition of complaints.
(c) The division shall further analyze the information compiled under Subsection (b) by field office and by program.
(d) The division shall report the information compiled and analyzed under Subsections (b) and (c) to the commissioner at regular intervals.
Added by Acts 2011, 82nd Leg., R.S., Ch. 1162 (H.B. 2605), Sec. 7, eff. September 1, 2011.
Structure Texas Statutes
Title 5 - Workers' Compensation
Subtitle A - Texas Workers' Compensation Act
Chapter 402 - Operation and Administration of Workers' Compensation System
Subchapter B. System Goals; General Administration of System
Section 402.021. Goals; Legislative Intent; General Workers' Compensation Mission of Department
Section 402.0215. Reference to Commission Divisions
Section 402.022. Public Interest Information
Section 402.023. Complaint Information
Section 402.0231. Documentation and Analysis of Complaints