ยง 48. Emergency hotline. 1. The commission shall establish a toll free
number, to be attended from nine o'clock a.m. to nine o'clock p.m. each
business day, which a residential customer may use to contact a
commission designee authorized to order the reconnection, continuation
or initiation of residential gas or electric service whenever a
reasonable question regarding the circumstances of a termination or
refusal of service exists or whenever the health and safety of a person
is involved.
2. Each utility corporation or municipality shall designate an
employee who can be contacted by the commission's designee and who is
authorized to direct an ordered reconnection, continuation or initiation
of service.
3. The commission may by regulation alter the time requirement for
operation of the emergency hotline as set forth in this section if the
commission determines that such alteration continues to provide
substantial emergency access to the commission by residential customers.
Structure New York Laws
Article 2 - Residential Gas, Electric and Steam Utility Service
30 - Residential Gas, Electric and Steam Service Policy.
31 - Applications for Service.
31-A - Use of Preferred Name and Pronouns.
33 - Discontinuance of Residential Utility Service to Multiple Dwellings.
34 - Discontinuance of Utility Service in Two Family Dwellings.
36 - Residential Service Deposits.
37 - Deferred Payment Agreements.
38 - Budget or Levelized Payment Plans; Quarterly Billing.
39 - Meter Reading and Estimated Bills.
40 - Voluntary Third-Party Notice Prior to Termination of Service.
41 - Finality of Certain Utility Charges.
42-A - Payment of Wages to Workers; Certain Cases.
43 - Complaint Handling Procedures.
44 - Utility Bills; Informational Notices.
46 - Emergency Disconnections to Residences.
47 - Inspection and Examination of Apparatus.
48-A - Utility Services; Domestic Violence Victims.
49 - Residential Steam Service.
50 - Residential Water Service.
52 - Gas, Electric and Steam Service to Tenants Provided Through Shared Meters.
53-A - Prohibition of Utilities Engaging in Detrimental Conduct Towards a Residential Customer.