New York Laws
Article 2 - Department and State Board of Social Welfare
21-A - Electronic Benefit Transfer System.

(b) Any electronic benefit transfer services for supplemental
nutrition assistance program (SNAP) benefits shall ensure that two
electronic benefit transfer credit or debit cards are issued for use by
any recipient household having more than one parent or guardian residing
in the household on a full-time basis, provided that at least two
parents or guardians residing in the household, or a combination
thereof, qualify for benefits pursuant to this chapter. No card shall be
issued to any person under the age of eighteen unless such person is a
parent or guardian of a minor child. The issuance of a second card shall
be consistent with federal requirements and is subject to the request
and approval by the head of household and shall not entitle the
recipients to any additional benefits. Benefit recipients shall not be
required to accept or utilize both cards. The department shall notify
existing and future benefit recipients of the availability of multiple
cards.
2. The department or the designated agent thereof shall utilize
appropriate materials and training to provide each recipient with
adequate instruction on the use of the electronic benefit transfer
system, which shall include, but not be limited to, the following:
(a) the types of transactions and services provided by means of an
electronic benefit transfer system, and any limitations thereon;
(b) the rights, responsibilities and liabilities applicable to
recipients that receive benefits by means of an electronic benefit
transfer system;
(c) the procedure for reporting the loss or theft of a system access
device, or any unauthorized transaction;
(d) the process for the replacement of a lost or stolen system access
device, and the procedure to access benefits, if needed, until such time
as such device can be replaced; and
(e) the procedure by which participants can access information about
their benefit account or accounts including, but not limited to, a
toll-free telephone number which would provide recipients with account
balances and transaction history.