New York Laws
Title 11 - Metropolitan Commuter Transportation Authority
1276-F - Metropolitan Transportation Authority Transit Performance Metrics.

(a) "additional platform time" means for the subways the average added
time that customers spend waiting on the platform for a train, compared
with their scheduled wait time.
(b) "additional train time" means for the subways the average
additional time customers spend onboard the train, compared with their
scheduled on-train time.
(c) "customer journey time performance" means for the subways the
percentage of customer trips with an estimated total travel time within
five minutes of the scheduled total travel time.
(d) "elevator availability" means percentage of facilities that
require the use of stairs and have an operational elevator.
(e) "escalator availability" means percentage of facilities that
require the use of stairs and have an operational escalator.
(f) "additional journey time" means for the subways comparison of
measured or estimated actual journey time compared to schedule.
(g) "journey time" means for the subways time on platform and the time
on train. Journey time is calculated as either actual journey times that
customers experience, or as scheduled journey times. Journey time and
its components may be based on a manual or an automatically generated
sample.
(h) "major incidents" mean (1) for the subway incidents that delay
fifty or more trains where a train is considered delayed if it is more
than five minutes late or skips planned stops, and (2) for the commuter
railroads incidents that delay ten or more trains greater than five
minutes and fifty-nine seconds.
(i) "lost time accidents" means a job related incident that results in
the inability of an employee to perform full job duties for at least one
working day beyond the day of the incident. Rates are based on lost time
accidents per one hundred employees.
(j) "employees' lost time days" means for the commuter railroads the
total number of calendar days employees' treating medical professionals
have determined that they cannot work due to an occupation injury or
illness.
(k) "employee lost time rate" means for the commuter railroads the
number of occupational injuries or illnesses per two hundred thousand
employee hours worked.
(l) "terminal on-time performance" means (1) for the subways the
percentage of trains arriving at their destination terminals as
scheduled with a train counted as on-time if it arrives at its
destination early, on time, or no more than five minutes late, and has
not skipped any planned stops, and (2) for the commuter railroads the
percentage of trains arriving at their final destination terminals as
scheduled with a train counted as on-time if it arrives at its
destination early, on-time or no more than five minutes and fifty-nine
seconds late. Provided that the percentage of trains not arriving at
their final destinations shall include unscheduled cancellations.
(m) "additional data" means (1) for the subways the percentage of
trains arriving at their scheduled terminals between four and five
minutes after their scheduled arrival time; (2) for the commuter
railroads the percentage of trains arriving at their scheduled terminals
between four and five minutes and fifty-nine seconds after their
scheduled arrival time; and (3) for commuter rails the percentage of
cancelled trains.
2. Reporting. The authority shall take all practicable measures to
collect, compile and publish meaningful and informative performance

metrics for all customer trips provided by the New York city transit
authority subways, Long Island rail road and Metro-North commuter
railroad on a monthly basis including all applicable performance metrics
as defined in subdivision one of this section. If the authority cannot
practicably collect and compile any such performance metric for a
customer trip type, it may, subject to the approval by the chairman of
the metropolitan transportation authority, substitute an equivalent
performance metric based on international public transport benchmarking
and best practices that comparably measures system performance and
service delivery.
3. International benchmarking. (a) The authority shall publish an
annual report presenting the authority's performance in comparison with
other national and international peer agencies. This report shall
include, but not be limited to, the following metrics:
(i) total operating cost per car per mile;
(ii) maintenance cost per car per mile;
(iii) passenger journeys per total staff and contractor hours; and
(iv) staff hours lost to accidents.
(b) The authority shall also provide an annual implementation report
to the governor, the temporary president of the senate, the speaker of
the assembly, the minority leader of the assembly and senate, and the
chairs and ranking members of the transportation and corporations,
authorities and commissions committees on or before January thirty-first
every year, and publish such report on its website.

Structure New York Laws