(a) a description of the authority's commitment to provide safe and
reliable services;
(b) a description of the authority's commitment to provide timely and
accurate information on its services;
(c) a commitment that employees will provide service in a courteous
manner;
(d) a description of the authority's commitment to maintain clean
stations, facilities, subways and buses;
(e) a description of the authority's policies when it comes to
arranging alternative transportation when service is interrupted;
(f) when service is interrupted, a description of the authority's
policies when it comes to considering the comfort of inconvenienced
customers;
(g) when service is interrupted due to weather conditions, a
description of the authority's policies on notifying customers;
(h) when service is severely interrupted, a description of the
authority's policies on service restoration.
3. The authority from time to time may, update and amend the
metropolitan transportation authority pledge to customers as it deems
necessary and proper and may adopt rules and regulations for the proper
administration of this section.
Structure New York Laws
Article 5 - Public Utility Authorities
Title 11 - Metropolitan Commuter Transportation Authority
1262 - Metropolitan Commuter Transportation District.
1263 - Metropolitan Transportation Authority.
1264 - Purposes of the Authority.
1264-A - State of Emergency; Boarding of a Commuter Transportation by Domestic Companion Animals.
1265 - General Powers of the Authority.
1265-B - Metropolitan Transportation Authority Small Business Mentoring Program.
1266 - Special Powers of the Authority.
1266-A - Medical Emergency Services.
1266-B - Medical Emergency Services Plan; Implementation on Long Island Rail Road.
1266-D - Long Island Rail Road Commuter's Council.
1266-E - Metro-North Rail Commuter Council.
1266-F - Medical Emergency Services Plan; Implementation on Metro-North Commuter Railroad Company.
1266-H - Authority Police Force.
1266-I - The Permanent Citizens Advisory Committee.
1266-J - Metropolitan Transportation Authority Pledge to Customers.
1266-K - Expired Fare Transfer Policy.
1266-L - Surveillance Cameras; Subway Stations.
1266-L*2 - Light Duty for Employees.
1267 - Acquisition and Disposition of Real Property.
1267-A - Acquisition and Disposition of Real Property by Department of Transportation.
1267-B - Transit Facilities for Transit Construction Fund.
1268 - Co-Operation and Assistance of Other Agencies.
1268-A - Promotion of Qualified Transportation Fringes.
1269 - Notes, Bonds and Other Obligations of the Authority.
1269-A - Metropolitan Transportation Authority Capital Program Review Board.
1269-B - Capital Program Plans; Approvals; Effect of Disapproval.
1269-D - Submission of Strategic Operation Plan.
1269-E - Financial and Operational Reports.
1269-F - Mission Statement and Measurement Report.
1269-G - Requirements for Certain Authority Contracts and Related Subcontracts.
1270 - Reserve Funds and Appropriations.
1270-A - Metropolitan Transportation Authority Special Assistance Fund.
1270-B - Metropolitan Transportation Authority Dutchess, Orange and Rockland Fund.
1270-C - Metropolitan Transportation Authority Dedicated Tax Fund.
1270-D - Consolidated Financings.
1270-E - Implementation of the Transportation Infrastructure Bond Act of 2000.
1270-F - Implementation of the Rebuild and Renew New York Transportation Bond Act of 2005.
1270-G - Regulation of Certain Authority Expenditures.
1270-H - Metropolitan Transportation Authority Finance Fund.
1270-I - New York City Transportation Assistance Fund.
1270-J - Metropolitan Transportation Authority Commercial Gaming Revenue Fund.
1271 - Agreement of the State.
1272 - Right of State to Require Redemption of Bonds.
1273 - Remedies of Noteholders and Bondholders.
1274 - Notes and Bonds as Legal Investment.
1275 - Exemption From Taxation.
1276 - Actions Against the Authority.
1276-A - Annual Audit of Authority.
1276-B - Authority Budget and Financial Plan.
1276-C - Independent Audit of Authority.
1276-D - Independent Audit by the Legislature.
1276-F - Metropolitan Transportation Authority Transit Performance Metrics.
1277 - Station Operation and Maintenance.
1277-A - Transfer and Receipt of Surplus Funds.
1278 - Title Not Affected if in Part Unconstitutional or Ineffective.
1279 - Metropolitan Transportation Authority Inspector General.
1279-A - Management Advisory Board.
1279-B - Transition--Election to Withdraw From the Metropolitan Commuter Transportation District.
1279-C - The Office of Legislative and Community Input.
1279-D - Supplemental Revenue Reporting Program.
1279-E - Assignment, Transfer, Sharing or Consolidating Powers, Functions or Activities.
1279-F - Independent Forensic Audit.