The office shall investigate and seek to resolve complaints and concerns communicated by or on behalf of patients, residents or clients of any long-term care facility. The office may initiate investigations based on its observations of the conditions in a long-term care facility. If the office does not investigate a complaint, the complainant shall be notified of the decision not to investigate and the reasons for the decision.
History: Laws 1989, ch. 208, ยง 8.
Structure New Mexico Statutes
Article 17 - Long-Term Care Ombudsman
Section 28-17-1 - Short title.
Section 28-17-3 - Definitions.
Section 28-17-5 - Rule-making authority of director.
Section 28-17-6 - Regional and local long-term care ombudsman programs.
Section 28-17-7 - Training and certification.
Section 28-17-8 - Investigation and resolution of complaints.
Section 28-17-10 - Facility posting of ombudsman information.
Section 28-17-11 - Access to agency records.
Section 28-17-12 - Access to long-term care facilities.
Section 28-17-13 - Access to records of patients, residents or clients.
Section 28-17-14 - Confidentiality of information.
Section 28-17-15 - Conflict of interest.
Section 28-17-16 - Representatives of the office.
Section 28-17-17 - Immunity from liability.
Section 28-17-18 - Availability of legal counsel.
Section 28-17-19 - Interference with the office and retaliation prohibited; penalty; civil; appeal.