A. The state ombudsman shall ensure that office staff, including volunteers and other representatives of the office, are trained in:
(1) federal, state and local laws, regulations and policies with respect to long-term care facilities in the state;
(2) investigative techniques; and
(3) such other matters as the agency deems appropriate.
B. The state ombudsman shall develop procedures for the certification of ombudsmen.
C. No officer, employee or other representative of the office shall investigate any complaint filed with the office unless such person is certified by the office.
History: Laws 1989, ch. 208, ยง 7.
Structure New Mexico Statutes
Article 17 - Long-Term Care Ombudsman
Section 28-17-1 - Short title.
Section 28-17-3 - Definitions.
Section 28-17-5 - Rule-making authority of director.
Section 28-17-6 - Regional and local long-term care ombudsman programs.
Section 28-17-7 - Training and certification.
Section 28-17-8 - Investigation and resolution of complaints.
Section 28-17-10 - Facility posting of ombudsman information.
Section 28-17-11 - Access to agency records.
Section 28-17-12 - Access to long-term care facilities.
Section 28-17-13 - Access to records of patients, residents or clients.
Section 28-17-14 - Confidentiality of information.
Section 28-17-15 - Conflict of interest.
Section 28-17-16 - Representatives of the office.
Section 28-17-17 - Immunity from liability.
Section 28-17-18 - Availability of legal counsel.
Section 28-17-19 - Interference with the office and retaliation prohibited; penalty; civil; appeal.