Massachusetts General Laws
Chapter 18 - Department of Transitional Assistance
Section 5 - Organization of Department; Regional Offices; Community Service Areas

Section 5. The commissioner shall establish such divisions, bureaus, sections or other offices within the department as he shall from time to time determine to be necessary or proper for the efficient and economical administration of the comprehensive transitional assistance program.
The commissioner shall establish regional offices at such locations in the commonwealth as he may deem necessary to supervise the system of community service areas and to ensure the development and maintenance of effective administration to provide services therein. Such regional offices shall assist the community service areas in enlisting the interest and participation of the people in the areas.
The commissioner shall establish community service areas which shall be the principal unit through which the department shall administer transitional assistance programs. The purpose of these areas shall be to provide the specific services set forth in section two, and make them readily available to the families, children, the aging, the disabled and the handicapped resident in the area covered. Each area shall provide opportunities for involvement of residents of the area in the work of the area and for representation of the community service area boards established under section seven.
The community service areas shall be of sufficient number to be readily accessible to the people throughout the commonwealth, taking into consideration such factors as geographic boundaries, roads and other means of transportation, including public transportation, population concentration, city, town, and county lines, other relevant community services, and community economic and social relations. The commissioner shall establish branch offices, office hours, or outreach arrangements for applicants and recipients who do not have reasonable access to the office responsible for their cases. The time and place of office hours or outreach arrangements, if any, shall be published and otherwise made available to the public to facilitate visits by the public. The number and location of such community service areas and branches shall be determined by the commissioner, subject to approval by the house and senate committees on ways and means.
Each community service area shall be under the administration, supervision and control of an area director, who shall be appointed by the commissioner and at the time of his appointment shall be qualified, either by having received a masters degree from an accredited graduate school of social work, public administration, business administration, or any other field related to human services or administration and having at least five years of full-time or equivalent part-time professional experience as an administrator or supervisor of social welfare programs or, if the candidate has no such masters degree, by having at least eight years of full-time or equivalent part-time experience in a human services delivery system, five years of which shall have been as an administrator or supervisor of social welfare programs and three years of which shall have been in the delivery of direct services in the department or in a social service agency determined by the commissioner to provide equivalent experience.
The commissioner shall prepare and keep current a general statement of the organization of the department, of the assignment of functions to its administration units, offices and employees, and of the established places at which and the methods whereby the public may receive information, make requests and receive services. Such statement shall be known as the department's description of organization. A current copy of the description of organization shall be kept on file in the office of the state secretary, in the executive office for administration and finance, in the office of the personnel administrator, and in the office of the commissioner.
The commissioner shall establish specialist positions within the department. The specialists shall focus on providing targeted employment and training assistance to recipients that the department determines have a high risk of long term dependence on state benefits and require specialized assistance to achieve economic independence. These recipients shall include teen parents and may include other recipients defined by the department. Each office location shall have specialists. Specialists shall provide focused intervention and assistance to recipients. The commissioner shall: track the progress made by recipients who are receiving targeted assistance under this section in reaching economic independence and transitioning off transitional aid to families with dependent children; track each specialist's success, as determined by the department, in assisting recipients; and annually report the results to the house and senate committees on ways and means and the house and senate chairs of the joint committee on children, families and persons with disabilities not later than December 31.

Structure Massachusetts General Laws

Massachusetts General Laws

Part I - Administration of the Government

Title II - Executive and Administrative Officers of the Commonwealth

Chapter 18 - Department of Transitional Assistance

Section 1 - Department of Transitional Assistance

Section 2 - Comprehensive Financial Assistance Program; Services

Section 2a - Food Stamp Employment and Training Plan; Maximization of Federal 50–50 Match Program

Section 2b - Educational Program; Services

Section 3 - Commissioner; Appointment; Qualifications; Salary

Section 4 - Deputy Commissioner; Assistant Commissioners; Qualifications; Salaries; Succession; Bond

Section 5 - Organization of Department; Regional Offices; Community Service Areas

Section 5b - False Representations or Failure to Disclose Facts; Penalty

Section 5c - Vendors' Bill for Services; Perjury

Section 5d - Vendors; Violations

Section 5e - Return of Unlawful Payments

Section 5f - Father's Leaving Family to Obtain Assistance; Penalty

Section 5g - Claimant; Subrogation

Section 5h - Recipients of Medical Assistance Under Chapter 118e; Subrogation; Notice; Policy Provisions; Payment by Department; Information Concerning Recipients

Section 5i - Certain Purchases With Direct Cash Assistance Funds Prohibited; Definitions Applicable to Secs. 5i and 5j; Penalty; Reporting of Enforcement and Violations

Section 5j - Preventing Electronic Benefit Transfer Transactions for Certain Purchases Made Using Direct Cash Assistance Funds; Penalty

Section 5k - Obtaining or Receiving Department of Transitional Assistance Property Through Embezzlement, Theft or Fraud; Penalty

Section 5l - Food Stamp Benefits Trafficking; Penalty

Section 5m - Organizational Food Stamp Benefits Trafficking; Penalty

Section 5n - Fraud Hotline; Sign Display

Section 7 - Community Service Area Boards

Section 8 - Civil Service Status of Commissioners; Restoration

Section 9 - Employees of Department; Delegation of Responsibilities

Section 10 - Reports; Rules and Regulations; Federal Aid

Section 11 - Lists of Recipients; Publication; Records; Rules and Regulations

Section 14 - Reciprocal Agreements

Section 15 - Disclosure of Information by Banks and Insurance Companies as to Applicant's or Recipient's Deposits; Penalty

Section 16 - Division of Hearings Within Office of Deputy Commissioner; Director; Denial of Aid; Hearing; Referee; Decision; Review

Section 17 - Advancement of Funds to Department for Public Assistance; Monthly Report of Disbursements

Section 18 - Reimbursement of Department; Recipient Arrearages; Furniture Payments

Section 18a - Failure of Custodial Parent to Cooperate With Iv–d Agency

Section 19 - Eviction From Furnished Apartment; Furniture; Relocation

Section 20 - Purchase of Home or Income Producing Property

Section 21 - Support and Maintenance; Subrogation of Department; Termination of Assistance; Notice

Section 22 - Verification of Categorical and Financial Eligibility

Section 26 - Direct Payment of Rent; Public Housing; Appeal

Section 27 - Direct Payment of Rent; Request of Landlord or Recipient

Section 27a - Direct Deposit of Assistance Checks at Banking Institutions; Option of Recipient

Section 28 - Accreditation of Homemaker Services; Board, Establishment, Members, Staff and Services; Standards; Rules and Regulations; Restrictions; Enforcement

Section 29 - Repayment of Fraudulently Obtained Assistance; Lien

Section 30 - Overpayments of Assistance; Repayment Agreement; Assignment of Income

Section 31 - Job Diversion Program; Services

Section 32 - Participation in Pathways to Self-Sufficiency Program Required; Exceptions

Section 33 - Providing of Social Security Number Required; Exceptions; Penalty for Noncompliance

Section 34 - Tracking of Outcomes of Individuals Served by Training and Employment Service Programs

Section 35 - Availability of Caseworker via Telephone to Recipient of Cash Assistance

Section 36 - Fraud Detection Program

Section 37 - Work-Related Expense Deduction

Section 38 - Non-Approval of Application for New Benefits for Failure to Comply With Registration Requirements in Secs. 178c to 178p of Chapter 6

Section 39 - Protocols for Coordination of Information With Law Enforcement Agencies, Etc. When Recipient the Subject of Felony Warrant