Maryland Statutes
Subtitle 4 - Telecommunications Service Changes
Section 8-405 - Unauthorized Changes in Service

(a)    This section applies to a telephone company or reseller that initiates an unauthorized change in violation of this subtitle in:
        (1)    a customer’s telephone company;
        (2)    a customer’s reseller;
        (3)    a customer’s telecommunications service options; or
        (4)    the person who bills the customer or the customer’s billing arrangement.
    (b)    A telephone company or reseller that is subject to this section is liable:
        (1)    to the customer, the customer’s previously selected telephone company or reseller, or both, as determined by the Commission, for all intrastate long distance charges, interstate long distance charges, local exchange service charges, provider switching fees, the value of any premiums to which the customer would have been entitled, and other relevant charges incurred by the customer in the first 30 days of the unauthorized change; and
        (2)    to the customer’s local exchange provider for the change fees for the unauthorized change and reinstating the customer to the original telephone company or reseller.

Structure Maryland Statutes