Maryland Statutes
Subtitle 4 - Telecommunications Service Changes
Section 8-404 - Authorization -- Change in Customer Service

Unless the telephone company or reseller complies with authorization and confirmation procedures adopted by the Commission and by federal law and regulation, a telephone company or reseller may not, on behalf of a customer:
        (1)    change, or direct another telephone company or reseller to change, the customer’s telephone company or reseller;
        (2)    select a telecommunications service option for which the telephone company or reseller imposes a charge; or
        (3)    change the person who bills the customer or the customer’s billing arrangement.

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