Maryland Statutes
Part VI - Member-Regulated Cooperatives
Section 5-640 - Procedures Governing Member Complaints -- Process

(a)    A member–regulated cooperative shall adopt procedures to hear, decide, and resolve, in a prompt and fair manner, complaints from its members, including complaints regarding net metering.
    (b)    (1)    The procedures adopted under subsection (a) of this section shall provide for a formal and an informal complaint process.
        (2)    A formal complaint proceeding shall include, at a minimum:
            (i)    The right to present a complaint in writing;
            (ii)    The right to have a complaint heard by the chief executive officer of the member–regulated cooperative, or the chief executive officer’s designee;
            (iii)    The right to a written response that states the reasons for the member–regulated cooperative’s decision; and
            (iv)    The right to have the complaint and response reviewed by the board of directors.
    (c)    (1)    A member–regulated cooperative may not require a member to use the formal or informal complaint process.
        (2)    If a member uses the formal or informal complaint process, the member may:
            (i)    Accept the decision resulting from the process; or
            (ii)    Reject the decision resulting from the process and pursue any other remedy authorized by law.
    (d)    A decision made under a formal or informal complaint process is binding on the member–regulated cooperative.

Structure Maryland Statutes