(a) (1) Each public safety answering point shall employ standards–based protocols for the processing of 9–1–1 requests for emergency assistance.
(2) A public safety answering point shall ensure that each 9–1–1 specialist employed by the public safety answering point is certified in each discipline related to 9–1–1 requests for assistance for which the 9–1–1 specialist is responsible for receiving and processing.
(b) A public safety answering point may establish a telecommunicator emergency response team to respond to, relieve, assist, or augment other public safety answering points when those public safety answering points are affected by natural or human–made disasters.
Structure Maryland Statutes
Title 1 - Definitions; General Provisions
Subtitle 3 - 9-1-1 Emergency Telephone System
Section 1-302 - Legislative Findings and Declarations; Purposes of Subtitle
Section 1-302.1 - Classification and Compensation of 9-1-1 Specialists
Section 1-303 - Effects of Subtitle
Section 1-304 - Enhanced 9-1-1 System Required
Section 1-304.1 - Processing of 9-1-1 Requests for Emergency Assistance
Section 1-304.2 - Adoption of Best Practices Programs
Section 1-305 - Maryland 9-1-1 Board
Section 1-306 - Responsibilities of Board -- Coordination of Enhancement of 9-1-1 Systems
Section 1-307 - Responsibilities of Board -- Annual Report
Section 1-308 - 9-1-1 Trust Fund
Section 1-309 - Appropriations and Disbursements From 9-1-1 Trust Fund
Section 1-309.1 - Cybersecurity Standards for Public Safety Answering Points
Section 1-311 - Additional Charge
Section 1-312 - Expenditures by Counties for 9-1-1 Systems
Section 1-313 - Prepaid Wireless E 9-1-1 Fee
Section 1-314 - Multiple-Line Telephone Systems -- Direct Dial (Kari's Law)
Section 1-315 - Immunity From Liability for Transmission Failures