Sec. 13. A personal services agency shall investigate a complaint made by a client, the client's family, or the client's personal representative regarding:
(1) service that is or fails to be furnished; and
(2) lack of respect for the client's property by anyone furnishing services on behalf of the personal services agency.
The personal services agency shall document the complaint and the resolution of the complaint.
As added by P.L.212-2005, SEC.18.
Structure Indiana Code
Article 27. Home Health Agencies
Chapter 4. Licensure of Personal Services Agencies
16-27-4-2. "Parent Personal Services Agency"
16-27-4-3. "Personal Representative"
16-27-4-4. "Personal Services"
16-27-4-5. "Personal Services Agency"
16-27-4-7. Unlicensed Agencies; Attorney General
16-27-4-8. Unstable Health Conditions
16-27-4-9. Personal Services Agency Manager
16-27-4-11. Client Satisfaction Review
16-27-4-12. Client Rights Statement
16-27-4-12.5. Client Declining Assistance; Lift Services Not Required
16-27-4-13. Complaint Investigations
16-27-4-16. Evaluation and Training
16-27-4-17. Disclosure of Ownership
16-27-4-18. Compliance Documentation