Sec. 11. The personal services agency's manager or the manager's designee shall conduct a client satisfaction review with the client every seventy-six (76) to one hundred four (104) days to discuss the services being provided and to determine if any change in the plan of services should occur. The review with the client may be in person or by telephone. This client satisfaction review must:
(1) be put in writing; and
(2) be signed and dated by the individual conducting the review.
As added by P.L.212-2005, SEC.18.
Structure Indiana Code
Article 27. Home Health Agencies
Chapter 4. Licensure of Personal Services Agencies
16-27-4-2. "Parent Personal Services Agency"
16-27-4-3. "Personal Representative"
16-27-4-4. "Personal Services"
16-27-4-5. "Personal Services Agency"
16-27-4-7. Unlicensed Agencies; Attorney General
16-27-4-8. Unstable Health Conditions
16-27-4-9. Personal Services Agency Manager
16-27-4-11. Client Satisfaction Review
16-27-4-12. Client Rights Statement
16-27-4-12.5. Client Declining Assistance; Lift Services Not Required
16-27-4-13. Complaint Investigations
16-27-4-16. Evaluation and Training
16-27-4-17. Disclosure of Ownership
16-27-4-18. Compliance Documentation