(a) The director shall provide a complaint process for use by the general public to report to the division issues relevant to the operation and maintenance of a state vehicle fleet. Complaints may be received by the division in writing, by telephone, or electronically: Provided, That the division shall review all complaints weekly, and report to the appropriate spending unit the information regarding the state vehicle in use by the spending unit, and shall describe the nature of the complaint, including, but not limited to mechanical problems, equipment failures, misuse, or illegal operation of a state vehicle.
(b) Each spending unit shall investigate each complaint it receives and provide an update to the division on a regular basis and at the conclusion of the investigation.
Structure West Virginia Code
Chapter 5A. Department of Administration
Article 12. Fleet Management Division
§5A-12-1. §5a-12-1. Definitions
§5A-12-3. Fleet Management Division Created; Director; Duties and Responsibilities
§5A-12-4. Fleet Management Division Fund
§5A-12-5. Rule-Making Authority; Emergency Rules
§5A-12-6. Vehicle Operator Regulations; Training
§5A-12-7. Spending Unit Duties and Responsibilities
§5A-12-9. Utilization of Vehicle Management Services; Exemption
§5A-12-10. Annual Reports by Spending Units
§5A-12-12. State Vehicle Fleet Annual Report