Sec. 865.021. COMPLAINT FILES. (a) The pension system shall maintain a system to promptly and efficiently act on complaints filed with the system. The system shall maintain information about:
(1) parties to the complaint;
(2) the subject matter of the complaint;
(3) a summary of the results of the review or investigation of the complaint; and
(4) the disposition of the complaint.
(b) The pension system shall make information available describing its procedures for complaint investigation and resolution.
(c) The pension system shall periodically notify the complaint parties of the status of the complaint until final disposition.
Added by Acts 2013, 83rd Leg., R.S., Ch. 1316 (S.B. 220), Sec. 1.23, eff. June 14, 2013.
Structure Texas Statutes
Title 8 - Public Retirement Systems
Subtitle H - Texas Emergency Services Retirement System
Section 865.001. Composition of State Board
Section 865.0011. Sunset Review
Section 865.002. Ineligibility of Certain Employees for State Board
Section 865.003. Compensation; Expenses
Section 865.0035. State Board Member Training
Section 865.005. Grounds for Removal of Trustees
Section 865.006. General Duties of State Board
Section 865.0061. Written Policy on Managing and Administering Contracts
Section 865.007. Administering System Assets
Section 865.008. Investment of Assets
Section 865.0095. Executive Director
Section 865.010. Executive Director's Duties
Section 865.011. Records and Reports
Section 865.0115. Participating Department Head
Section 865.0116. Participating Department Head's Duties
Section 865.0121. Delegation of Local Board Duties
Section 865.013. Monitoring of Contribution Submission
Section 865.014. Local Contributions
Section 865.015. State Contributions
Section 865.016. Administrative Penalty
Section 865.017. Interruption of Payments
Section 865.018. Certification of Fund
Section 865.019. Confidentiality of Information About Members, Retirees, and Beneficiaries