Sec. 8503.0106. COMPLAINTS. (a) The authority shall maintain a system to promptly and efficiently act on complaints filed with the authority. The authority shall maintain information about parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and its disposition.
(b) The authority shall make information available to the public, including on the authority's website, describing its procedures for complaint investigation and resolution.
(c) The authority shall periodically notify the complaint parties of the status of the complaint until final disposition.
(d) The authority shall develop a standard form and a procedure for submitting complaints to the authority and shall make that form and procedure available on the authority's website. The authority shall also make available on its website clear information about what a person making a complaint should expect after the complaint is filed, including timelines for response and resolution.
Added by Acts 2019, 86th Leg., R.S., Ch. 18 (S.B. 606), Sec. 2, eff. September 1, 2019.
Structure Texas Statutes
Special District Local Laws Code
Title 6 - Water and Wastewater
Subtitle G - River Authorities
Chapter 8503 - Lower Colorado River Authority
Section 8503.0021. Application of Sunset Act
Section 8503.004. Powers and Duties
Section 8503.005. Limitations of Authority
Section 8503.006. Board of Directors
Section 8503.0065. Director Training
Section 8503.007. Officers; General Manager; Employees
Section 8503.008. Disbursement of Funds; Surety Bonds
Section 8503.009. Office; Records
Section 8503.010. Conflict of Interest
Section 8503.0105. Public Engagement Policy
Section 8503.0107. Public Testimony
Section 8503.0108. Alternative Dispute Resolution Procedures
Section 8503.011. Rates and Charges
Section 8503.012. Payment of Debts
Section 8503.013. Issuance of Bonds
Section 8503.014. Default Procedures
Section 8503.016. Authority as Conservation and Reclamation District
Section 8503.017. Bonds as Negotiable Instruments
Section 8503.018. Additional Powers Relating to Contracts, Rules, and Regulations
Section 8503.019. Purchase of Bonds
Section 8503.020. Disposition of Property
Section 8503.021. Property Agreements With City of Austin
Section 8503.022. Property Useful in the Production or Utilization of Electric Energy
Section 8503.023. Public Access
Section 8503.024. Bonds Exempt From Taxation
Section 8503.025. Source of Authority
Section 8503.026. Bonds as Investments and Security for Deposits
Section 8503.027. Construction
Section 8503.028. Authority Powers in Lampasas County
Section 8503.029. Additional Specific Powers
Section 8503.030. Provision of Water to Municipality Outside Colorado River Basin
Section 8503.031. Authority of Municipality to Contract for Water
Section 8503.032. Broadband Service Infrastructure and Connectivity