Sec. 848.107. COMPLAINT SYSTEMS. (a) A health care collaborative shall implement and maintain complaint systems that provide reasonable procedures to resolve an oral or written complaint initiated by:
(1) a patient who received health care services provided by a participating physician or health care provider; or
(2) a participating physician or health care provider.
(b) The complaint system for complaints initiated by patients must include a process for the notice and appeal of a complaint.
(c) A health care collaborative may not take a retaliatory or adverse action against a physician or health care provider who files a complaint with a regulatory authority regarding an action of the health care collaborative.
Added by Acts 2011, 82nd Leg., 1st C.S., Ch. 7 (S.B. 7), Sec. 4.01, eff. September 28, 2011.
Structure Texas Statutes
Title 6 - Organization of Insurers and Related Entities
Subtitle C - Life, Health, and Accident Insurers and Related Entities
Chapter 848 - Health Care Collaboratives
Subchapter C. General Powers and Duties of Health Care Collaborative
Section 848.101. Providing or Arranging for Services
Section 848.102. Insurance, Reinsurance, Indemnity, and Reimbursement
Section 848.103. Payment by Governmental or Private Entity
Section 848.104. Contracts for Administrative or Management Services
Section 848.105. Corporation, Partnership, or Association Powers
Section 848.106. Quality and Cost of Health Care Services
Section 848.107. Complaint Systems
Section 848.108. Delegation Agreements
Section 848.109. Validity of Operations and Trade Practices of Health Care Collaboratives
Section 848.110. Rights of Physicians; Limitations on Participation