Sec. 825.511. COMPLAINT FILES. (a) The retirement system shall maintain a system to promptly and efficiently act on complaints filed with the retirement system. The retirement system shall maintain information about parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and its disposition.
(b) The retirement system shall make information available describing its procedures for complaint investigation and resolution.
(c) The retirement system shall periodically notify the complaint parties of the status of the complaint until final disposition unless the notice would jeopardize an investigation.
Added by Acts 1993, 73rd Leg., ch. 812, Sec. 31, eff. Sept. 1, 1993. Amended by Acts 1995, 74th Leg., ch. 555, Sec. 54, eff. Sept. 1, 1995.
Amended by:
Acts 2007, 80th Leg., R.S., Ch. 1230 (H.B. 2427), Sec. 12, eff. September 1, 2007.
Acts 2021, 87th Leg., R.S., Ch. 141 (H.B. 1585), Sec. 11, eff. May 26, 2021.
Structure Texas Statutes
Title 8 - Public Retirement Systems
Subtitle C - Teacher Retirement System of Texas
Subchapter F. Miscellaneous Administrative Procedures
Section 825.501. Statement of Amount in Individual Accounts
Section 825.502. Payment of Contributions to a Member Absent From Service
Section 825.503. Reproduction and Preservation of Records
Section 825.504. Employer Certification to Board
Section 825.506. Plan Qualification
Section 825.507. Record Confidentiality
Section 825.508. Powers of Attorney
Section 825.509. Direct Rollovers
Section 825.511. Complaint Files
Section 825.513. Information for Publication
Section 825.514. Historically Underutilized Business
Section 825.515. Information About Member Positions
Section 825.516. Nonprofit Association Dues
Section 825.517. Excess Benefit Arrangement
Section 825.519. Electronic Information