Sec. 706.009. VENDOR TO PROVIDE CUSTOMER SUPPORT SERVICES. (a) A vendor must establish and maintain customer support services as directed by the department, including a toll-free telephone service line to answer and resolve questions from persons who are denied renewal of a driver's license under this chapter.
(b) The vendor shall comply with terms, policies, and rules adopted by the department to administer this chapter.
Added by Acts 1997, 75th Leg., ch. 165, Sec. 30.161(a), eff. Sept. 1, 1997.
Structure Texas Statutes
Title 7 - Vehicles and Traffic
Subtitle I - Enforcement of Traffic Laws
Chapter 706 - Denial of Renewal of License for Failure to Appear
Section 706.002. Contract With Department
Section 706.003. Warning; Citation
Section 706.004. Denial of Renewal of Driver's License
Section 706.005. Clearance Notice to Department
Section 706.006. Payment of Reimbursement Fee
Section 706.007. Disposition of Fees
Section 706.008. Contract With Private Vendor; Compensation
Section 706.009. Vendor to Provide Customer Support Services
Section 706.010. Use of Information Collected by Vendor
Section 706.011. Liability of State or Political Subdivision