Sec. 55.088. ACCESS TO LIVE OPERATOR REQUIRED. (a) A dominant or nondominant telecommunications utility that provides operator service shall ensure that a caller has access to a live operator at the beginning of a live or mechanized operator-assisted call through a method designed to be easily and clearly understandable and accessible to the caller.
(b) A telecommunications utility described by Subsection (a) shall submit to the commission for review the method by which the utility will provide access to a live operator.
(c) This section applies regardless of the method by which the telecommunications utility provides operator service.
(d) This section does not apply to a telephone located in a prison or jail facility.
Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.
Structure Texas Statutes
Title 2 - Public Utility Regulatory Act
Subtitle C - Telecommunications Utilities
Chapter 55 - Regulation of Telecommunications Services
Subchapter D. Operator Service Providers
Section 55.083. Rules and Procedures
Section 55.084. Information Displayed on Public Use Telephone
Section 55.085. Connection Announcement
Section 55.086. Information Required on Access to Local Exchange Company Operator
Section 55.087. Access to Local Exchange Company and Other Utilities Required
Section 55.088. Access to Live Operator Required
Section 55.089. Commission May Investigate and Act on Violation