Sec. 531.011. PUBLIC INPUT INFORMATION AND COMPLAINTS. (a) The commission shall develop and implement policies that provide the public a reasonable opportunity to appear before the commission and to speak on any issue under the commission's jurisdiction.
(b) The commission shall develop and implement routine and ongoing mechanisms, in accessible formats, to:
(1) receive consumer input;
(2) involve consumers in planning, delivery, and evaluation of programs and services under the jurisdiction of the commission; and
(3) communicate to the public regarding the input received by the commission under this section and actions taken in response to that input.
(c) The commission shall prepare information of public interest describing the functions of the commission and the commission's procedures by which complaints are filed with and resolved by the commission. The commission shall make the information available to the public and appropriate state agencies.
(d) The executive commissioner by rule shall establish methods by which the public, consumers, and service recipients can be notified of the mailing addresses and telephone numbers of appropriate agency personnel for the purpose of directing complaints to the commission. The commission may provide for that notification:
(1) on each registration form, application, or written contract for services of a person regulated by the commission;
(2) on a sign prominently displayed in the place of business of each person regulated by the commission; or
(3) in a bill for service provided by a person regulated by the commission.
(e) The commission shall keep an information file about each complaint filed with the commission relating to:
(1) a license holder or entity regulated by the commission; or
(2) a service delivered by the commission.
(f) If a written complaint is filed with the commission relating to a license holder or entity regulated by the commission or a service delivered by the commission, the commission, at least quarterly and until final disposition of the complaint, shall notify the parties to the complaint of the status of the complaint unless notice would jeopardize an undercover investigation.
(g) In addition to the information file maintained under Subsection (e), the commission shall maintain an information file on a complaint received by the commission relating to any matter or agency under the jurisdiction of the commission.
Added by Acts 1995, 74th Leg., ch. 76, Sec. 8.002(a), eff. Sept. 1, 1995. Amended by Acts 1997, 75th Leg., ch. 165, Sec. 14.02(a), eff. Sept. 1, 1997; Acts 1999, 76th Leg., ch. 1460, Sec. 1.03, eff. Sept. 1, 1999.
Amended by:
Acts 2015, 84th Leg., R.S., Ch. 1 (S.B. 219), Sec. 2.016, eff. April 2, 2015.
Structure Texas Statutes
Subtitle I - Health and Human Services
Chapter 531 - Health and Human Services Commission
Subchapter A. General Provisions; Organization of Commission
Section 531.0011. References in Law Meaning Commission or Appropriate Division
Section 531.0012. References in Law Meaning Executive Commissioner or Designee
Section 531.002. Health and Human Services Commission; Responsibility
Section 531.0025. Restrictions on Awards to Family Planning Service Providers
Section 531.004. Sunset Provision
Section 531.005. Executive Commissioner
Section 531.0051. Health and Human Services Commission Executive Council
Section 531.00551. Procedures for Adopting Rules and Policies
Section 531.00552. Consolidated Internal Audit Program
Section 531.005522. Efficiency Audit
Section 531.00553. Administrative Support Services
Section 531.00554. Criminal Background Checks
Section 531.0056. Appointment of Agency Director by Executive Commissioner
Section 531.00561. Appointment and Qualifications of Division Directors
Section 531.00562. Division Director Duties
Section 531.0057. Medical Transportation Services
Section 531.006. Eligibility for Appointment as Executive Commissioner; Employee Restrictions
Section 531.008. Divisions of Commission
Section 531.0081. Medical Technology
Section 531.0082. Data Analysis Unit
Section 531.0083. Office of Policy and Performance
Section 531.0084. Investigation Unit for Illegally Operating Child-Care Facilities
Section 531.011. Public Input Information and Complaints
Section 531.012. Advisory Committees
Section 531.0121. Public Access to Advisory Committee Meetings
Section 531.013. Electronic Availability of Technical Assistance
Section 531.014. Consolidation of Reports
Section 531.0141. Application Requirement for Colonias Projects
Section 531.015. New Facilities in Certain Counties
Section 531.0161. Negotiated Rulemaking and Alternative Dispute Procedures
Section 531.0162. Use of Technology
Section 531.0163. Memorandum of Understanding
Section 531.0164. Health and Human Services System Internet Website Coordination
Section 531.0165. Internet Broadcast and Archive of Open Meetings
Section 531.017. Purchasing Unit
Section 531.0171. Office of Ombudsman
Section 531.018. Certain Contracts for Health Care Purposes; Review by Attorney General
Section 531.019. Administrative and Judicial Review of Certain Decisions
Section 531.0191. Services Provided by Contractor to Persons With Limited English Proficiency
Section 531.0192. Health and Human Services System Hotline and Call Center Coordination