Sec. 501.160. ALTERNATIVE DISPUTE RESOLUTION PROCEDURES. (a) The office shall develop and implement a policy to encourage the use of appropriate alternative dispute resolution procedures under Chapter 2009, Government Code, to assist in the resolution of internal and external disputes under the office's jurisdiction.
(b) The office's procedures relating to alternative dispute resolution must conform, to the extent possible, to model guidelines issued by the State Office of Administrative Hearings for the use of alternative dispute resolution procedures by state agencies.
(c) The office shall:
(1) coordinate the implementation of the policy adopted under Subsection (a);
(2) provide training as needed to implement the procedures for negotiated rulemaking or alternative dispute resolution; and
(3) collect data concerning the effectiveness of those procedures.
Added by Acts 2011, 82nd Leg., R.S., Ch. 1231 (S.B. 647), Sec. 2, eff. September 1, 2011.
Structure Texas Statutes
Title 5 - Protection of Consumer Interests
Subtitle A - Public Insurance Counsel
Chapter 501 - Office of Public Insurance Counsel
Subchapter D. Powers and Duties
Section 501.151. Powers and Duties of Office
Section 501.152. Administration of Office
Section 501.153. Authority to Appear, Intervene, or Initiate
Section 501.154. Access to Information
Section 501.155. Recommendation of Legislation
Section 501.156. Consumer Bill of Rights
Section 501.157. Prohibited Interventions or Appearances
Section 501.158. Confidentiality Requirements