Sec. 419.011. COMPLAINTS. (a) The commission shall maintain a system to promptly and efficiently act on complaints filed with the commission. The commission shall maintain information about parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and its disposition.
(b) The commission shall make information available describing its procedures for complaint investigation and resolution.
(c) The commission shall periodically notify the complaint parties of the status of the complaint until final disposition unless the notice would jeopardize an investigation.
Added by Acts 1991, 72nd Leg., ch. 628, Sec. 1, eff. Sept. 1, 1991. Amended by Acts 1997, 75th Leg., ch. 1172, Sec. 1.09, eff. Sept. 1, 1997.
Amended by:
Acts 2009, 81st Leg., R.S., Ch. 1216 (S.B. 1011), Sec. 12, eff. September 1, 2009.
Acts 2021, 87th Leg., R.S., Ch. 580 (S.B. 709), Sec. 5, eff. September 1, 2021.
Structure Texas Statutes
Subtitle B - Law Enforcement and Public Protection
Chapter 419 - Texas Commission on Fire Protection
Subchapter A. General Provisions
Section 419.003. Sunset Provision
Section 419.004. Composition of Commission
Section 419.005. Removal of Commission Members
Section 419.006. Conflict of Interest
Section 419.007. Officers; Compensation; Meetings
Section 419.0071. Commission Member Training
Section 419.008. General Powers and Duties
Section 419.0083. Negotiated Rulemaking; Alternative Dispute Resolution