Sec. 404.151. OMBUDSMAN PROGRAM. (a) The office shall maintain an ombudsman program as provided by this subchapter to assist injured employees and persons claiming death benefits in obtaining benefits under this subtitle.
(b) An ombudsman shall:
(1) meet with or otherwise provide information to injured employees;
(2) investigate complaints;
(3) communicate with employers, insurance carriers, and health care providers on behalf of injured employees;
(4) assist unrepresented claimants to enable those persons to protect their rights in the workers' compensation system; and
(5) meet with an unrepresented claimant privately for a minimum of 15 minutes prior to any informal or formal hearing.
Acts 1993, 73rd Leg., ch. 269, Sec. 1, eff. Sept. 1, 1993. Amended by Acts 1995, 74th Leg., ch. 980, Sec. 1.31, eff. Sept. 1, 1995.
Redesignated from Labor Code, Section 409.041 and amended by Acts 2005, 79th Leg., Ch. 265 (H.B. 7), Sec. 3.017, eff. September 1, 2005.
Structure Texas Statutes
Title 5 - Workers' Compensation
Subtitle A - Texas Workers' Compensation Act
Chapter 404 - Office of Injured Employee Counsel
Subchapter D. Ombudsman Program
Section 404.151. Ombudsman Program
Section 404.1525. First Responder Liaison
Section 404.153. Employer Notification; Administrative Violation
Section 404.154. Public Information
Section 404.155. Cost for Certain Copies of Medical Records; Administrative Violation